Agama Technologies, the specialist in video service quality and customer experience, today announces that netplus.ch Switzerland has extended its Agama video analytics and monitoring solution with additional coverage in the head-end and to all types of OTT devices. This Agama solution now provides full transparency of the video distribution networks through the subscribers’ homes.
Telecommunications service provider netplus.ch SA is Switzerland’s leading provider of French-speaking multimedia content. As part of its offering, netplus.ch delivers TV and video services, including live and catch-up TV, as well as VoD. These services are delivered from netplus.ch’s head-end through eleven different partner distribution networks.
netplus.ch first began working with Agama about ten years ago, initially with traditional cable and IPTV monitoring, and later switching to a modern hybrid OTT solution. Now, netplus.ch is extending its current hybrid OTT solution with additional coverage to the head-end network, as well, across all OTT device types. netplus.ch already had a comprehensive Agama monitoring solution tracking video service creation in the head-end, but it lacked transparency across its diverse distribution networks and into the homes of its subscribers.
“By activating the Agama solution on all our customers’ devices and recently on our new Android TV box, we have excellent visibility of the quality of the services we distribute. In addition, we have become more efficient in our day-to-day work, and we can quickly pinpoint a quality issue, whether it’s located within our own CDN, related to a particular box model or to a specific manufacturer’s mobile device”, explained Romain Lonfat, Head of iTV at netplus.ch.
“One fundamental aspect of being successful in our business is to listen to our customers, understand what they want and how they use our products”, says Johan Görsjö, VP of Product and Development at Agama. “We have enjoyed a strong partnership with netplus.ch for over a decade and we are happy to see that our solution is having a positive impact on their business. We look forward to continuing our collaboration and contributing to their ongoing success.”
The Agama Client Device Monitoring and Analytics solution has proven scalability across millions of devices. It supports all modern delivery technologies and can be used in OTT, IPTV, cable and hybrid deployments. Agama’s dashboards, alarming, correlation, and analytics applications help operations and development teams to efficiently operate and improve their video services.
With powerful real-time monitoring and analytics, coupled with visualization and collaboration capabilities, Agama enables video service providers to implement a data-driven way of working across all departments and workflows. The Agama solution empowers operations, product management, marketing, and customer-facing teams with awareness and insights that drive customer satisfaction, lower operational costs and increase agility.