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Customers give Looker’s data platform a 100% recommendation score

SANTA CRUZ, Calif.–(BUSINESS WIRE)–#BI–Looker, a leading data platform company, today announced that it received top-rankings and a perfect customer recommendation score in its second appearance in The BI Survey 19 from the Business Application Research Centre (BARC).

The report provides feedback from over 3,000 respondents across 95 countries using 36 BI (Business Intelligence) solutions and is the world’s largest and most comprehensive survey of business intelligence end-users. Vendors are rated across 34 key performance indicators (KPIs) in specific peer groups, defined by BARC analysts according to usage scenario and regional focus.

Overall, Looker received an impressive 13 top-rank scores and 39 leading positions across its four peer groups of EMEA-focused vendors, Americas-focused vendors, embedded analytics-focused products and ad-hoc reporting focused products. Looker is consistently ranked number one across all of its peer groups for Self-Service, Cloud BI, and Innovation.

  • Self-Service: Looker achieved top rankings in the Self-Service category for the second year in a row. With the ability for users to create and share easy-to-read reports and beautiful dashboards, Looker allows every user to ask questions and uncover new insights.
  • Cloud BI: Looker tops all its peer groups again this year in the ‘Cloud BI’ KPI, as it did last year. Looker was developed as a modern web-based application that can be deployed on premises and in the cloud.
  • Innovation: Looker has jumped two places this year for Innovation. In addition to a high rate of trending usage scenarios, Looker customers also cited ‘high innovative capacity of the vendor’ as their number one reason for buying the software.

Other key highlights include:

  • Vendor support: 91% of surveyed users rate Looker’s vendor support as excellent or good, compared to 64% for the average BI tool.
  • Innovation: 61% of surveyed users chose Looker because of its high innovative capacity of the vendor, compared to 16% for the average BI tool.
  • Customers also rated Looker significantly higher than average for flexibility and ad hoc query capabilities.

“We’re incredibly proud to be awarded a perfect recommend score by our customers in BARC’s The BI Survey 19. For Looker to have achieved this accolade in our second appearance in the report, is testament to the strides we have made across the EMEA region in the past year,” commented John O’Keeffe, VP of EMEA at Looker. “Our top rankings by customers for self-service, cloud BI and innovation demonstrates our commitment to delivering a solution that offers the choice of multi-cloud environments and brings customizable data experiences into day-to-day tools and workflows to further close the gap between discovering insights and taking action.”

“In its second appearance in The BI Survey, Looker once again received outstanding feedback from its customers. Looker provides customers with a high level of business value and it implements successful projects,” said Larissa Baier, Senior Analyst at BARC.

The complimentary Looker highlights report from BARC’s The BI Survey 19 is available for download in three languages – English, French and German.

About Looker

Looker is a unified data platform that delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale. Over 1900 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Boulder, London, Tokyo and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Premji Invest, Redpoint Ventures and Goldman Sachs. For more information, connect with us on LinkedIn, Twitter, Facebook and YouTube or visit

About BARC’s The BI Survey 19

The BI Survey 19 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from March to June 2019. In total, 3,021 people responded to the survey with 2,477 answering a series of detailed questions about their use of a named product. Altogether, 36 products (or groups of products) are analyzed in detail across 34 key performance indicators including business value, customer satisfaction, customer experience and competitiveness. For more information, go to

Looker and associated marks and trademarks are registered trademarks of Looker Data Sciences, Inc. All other company and product names may be trademarks of their respective owners.

This press release contains forward-looking statements including, among other things, statements regarding the expected performance and benefits of Looker’s offerings. The words “may,” “will,” “expect,” and similar expressions are intended to identify forward-looking statements. These forward-looking statements are subject to risks, uncertainties, and assumptions. If the risks materialize or assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. Risks include, but are not limited to delay in product availability, failure to meet or satisfy customer requirements, and slower than anticipated growth in our market. Looker assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this release. Any unreleased services, features or products referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our products and services should make their purchase decisions based upon features that are currently available.


Brian Ziel, Looker

[email protected]

Denise Duffy-Parkes, Looker

[email protected]
+353 86 4561920