Client success visionary champions for enhanced customer experience
COVINA, Calif.–(BUSINESS WIRE)–LERETA, LLC, a provider of real estate tax and flood services for mortgage servicers nationwide, continues to set a new precedence for client relationship teams. With a continued focus on creating robust client relationships, the company has hired Shannon McClaughry as vice president of customer success to spearhead the process.
McClaughry, with more than 15 years of experience in the mortgage industry, has spent most of her career developing and implementing programs that unite operational departments and customer-facing teams with strategic outreach and communication plans. She continues that focus at LERETA where she manages the customer and account relationship teams and provides an enhanced platform for client engagement.
“We are committed to making the clients feel like every interaction with LERETA helps them deliver a positive experience to their borrowers,” McClaughry said. “It will be exciting to see how we leverage new technology platforms to streamline every point of contact with a client, from the initial onboarding process to quarterly updates on their portfolio’s service.”
In addition to leading a team of account managers who are dedicated to client success, McClaughry will work cross-departmentally to study proactive ways LERETA can enhance a client’s experience and deliver extraordinary service. The goal is to provide a centralized team approach for clients and show them that LERETA’s team understands and grows with them as their business changes.
“We want our clients to feel like we are an extension of their business and that we are their partners, not just their vendor,” she said. “Our goal is to define key initiatives that we can measure across all teams to foster consistency, unity and clear communication. Being proactive and connecting with our customers on a regular basis helps us constantly evaluate how we are performing.
“I’m excited and honored to be a part of an organization that has really raised the bar in the industry,” she added.
McClaughry spent the last 13 years at CoreLogic where she was leader of national account management. She helped with the retention and growth of product adoption.
“Shannon has the insight, skillset and knowledge we were looking for to help us add even more value to our client relationships and make them want to refer our services to others in the industry,” said Jim V. Micali, COO of LERETA. “Her passion to create an environment that allows a company to provide the highest level of customer service is exactly what we need and want at LERETA so that we continue to build on our already successful relationships.”
Since 1986, LERETA has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax data and flood hazard status information across the U.S. LERETA is committed to giving customers extraordinary service and cost-effective property tax and flood solutions. LERETA’s services are designed to increase efficiency, reduce penalties and liabilities and improve processes for mortgage originators and servicers. LERETA’s dedicated teams of real estate tax and flood professionals along with LERETA’s experienced management team allow the company to lead the industry in service and technology.
Charlyne H. McWilliams