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Perficient and Symantec Empower Customers with ‘Sami’ – The AI-Enabled Self-Service Cyber Security Support Agent

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The Award-Winning Platform Reduces Phone Channel Use, Case Abandonment, and Improves Knowledge of Customer Behavior

ST. LOUIS–(BUSINESS WIRE)–Perficient, Inc. (Nasdaq: PRFT) (“Perficient”), the leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, today announced that it has successfully created an integrated enterprise support experience for Symantec Corporation, the world’s leading cyber security company serving a global community of more than 50 million customers. The unified, user-centric, and award-winning solution enhances the Symantec online support experience and features Sami, a virtual agent powered by artificial intelligence (AI) technology.

Perficient’s agency, Perficient Digital, first created an intuitive experience for the Support.Symantec.com platform, the main entry point for online support, by prioritizing user-centric content and features while limiting the potential for customer disruption. Built using Adobe Experience Manager (AEM), the platform features scalable customization components to help Symantec maintain consistency as the site and customer demand evolve.

Perficient also developed an AI-powered virtual agent called Sami to enhance the self-service capabilities of the platform. Sami incorporates enterprise-grade machine learning, knowledge search functionality, and natural language processing to interact with customers and identify potential solutions based on the information provided. Built on Microsoft Azure, Sami quickly guides customers to the optimal solution without needing to call a support center, log in, or answer a long list of questions.

“When it comes to user-centered design, there is a strong push toward real ROI and value of intelligent self-service,” said Ed Hoffman, Perficient vice president of digital experience solutions. “Organizations that infuse AI into their user experience stand to meet the demands of their consumers while improving operational efficiencies. Symantec is now equipped with a cutting-edge support experience that leverages AI to efficiently solve customer problems. This new system prioritizes hundreds of interactions away from live agents and enables those employees to focus their attention on more challenging strategic needs.”

Since the introduction of the platform, Symantec has experienced a reduction in phone channel use and case abandonment, and improved its knowledge quality. With a unified user experience, improved processes, and new technologies in place, Symantec can continue to exceed its customers’ expectations.

“We had worked with Perficient in recent years to build a responsive platform using AEM to improve user experience,” said Maureen Smith, Symantec senior director of digital marketing and web. “We chose Perficient because they understand our business and the direction we wanted to take in creating a new support website that would empower our customers to help themselves.”

The Association of Support Professionals (ASP) recently announced the new Symantec Enterprise Online Support platform as a 2019 Top 10 Best Support Website award winner, recognizing its exceptional usability, design, navigation, and interactive features, among other areas. The Association of Marketing and Communications Professionals (AMCP) previously recognized the platform with a Gold dotCOMM award for excellence in web creativity and digital communication.

Perficient Digital comprises more than 350 digital and brand strategists, designers, marketers, data analysts, and developers who blend the strategic imagination of digital agency with the deep technical acumen of Perficient’s established consultancy to deliver exceptional customer experiences. An Adobe Gold Partner with five specializations, the most of any Adobe partner in the Americas region, Perficient Digital helps clients achieve the highest levels of marketing automation maturity by delivering end-to-end integrated marketing platform solutions that help clients realize their full potential.

Connect with Perficient experts online by viewing the Perficient and Perficient Digital blogs, or follow us on Twitter @Perficient and @PRFTDigital.

About Perficient

Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs. Perficient’s professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-winning Adobe Gold Partner, Platinum Level IBM business partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Advanced Pivotal Ready Partner, a Gold Salesforce Consulting Partner, and a Sitecore Platinum Partner. For more information, visit www.perficient.com.

Safe Harbor Statement

Some of the statements contained in this news release that are not purely historical statements discuss future expectations or state other forward-looking information related to financial results and business outlook for 2019. Those statements are subject to known and unknown risks, uncertainties, and other factors that could cause the actual results to differ materially from those contemplated by the statements. The forward-looking information is based on management’s current intent, belief, expectations, estimates, and projections regarding our company and our industry. You should be aware that those statements only reflect our predictions. Actual events or results may differ substantially. Important factors that could cause our actual results to be materially different from the forward-looking statements include (but are not limited to) those disclosed under the heading “Risk Factors” in our annual report on Form 10-K for the year ended December 31, 2018.

Contacts

Connor Stieferman, Communications Manager

314-529-3595

Connor.Stieferman@perficient.com

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Business Wire

 2019 World Sensors Summit Unveiled—Maiden Announcement of Plan for China (Zhengzhou) Intelligent Sensor Valley

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BEIJING–(BUSINESS WIRE)–On the morning of November 9, a grand opening for the 2019 World Sensors Summit (WSS) landed on Zhengzhou International Convention Centre. Guided by Ministry of Industry and Information Technology of the People’s Republic of China and the China Association for Science and organized by China Instrument and Control Society and National Zhengzhou Hi-tech Industrial Development Zone, the summit was hosted by the People’s Government of Henan, China Instrument and Control Society, Henan Provincial Development and Reform Commission, Henan Provincial Department of Science and Technology, Henan Provincial Industry and Information Technology Commission, Henan Provincial Foreign Affairs Committee Office, Henan Association for science and technology and the People’s Government of Zhengzhou. Participators included experts from eight countries and regions including China, the US, Japan, Germany, the UK, Italy, South Korea and 12 international organizations, representatives from Siemens, Panasonic, Honeywell, GE, Alibaba, JD.com, Dassault, CNPC and China Academy of Space, and over 300 renowned companies in the sensor industry.

The plan for China (Zhengzhou) Intelligent Sensor Valley has been officially announced. It specifies two goals, firstly to build one hundred billion-worth industrial clusters and sensor towns for establishing the “one valley, multiple sites” industrial space layout, and secondly to create an excellent industry ecological environment and take effective measures to build the cluster.

To build the “three special industrial chains” and “three industrial clusters”, National Zhengzhou Hi-tech Industrial Development Zone will keep improving innovative capabilities by establishing Zhengzhou Intelligent Sensor Institute and a platform that introduces intelligent sensors for promoting technological innovation and facilitating the cooperation for platforms that combine industry, teaching and research. Based on the current resources of national labs and universities, the collaboration between universities and enterprises will be enhanced in building test platforms for generic technology and establishing the Zhengzhou standards and tests and thus promoting industrial development.

To ensure smooth implementation, guarantees in policy, elements and environment are also included in the plan. Combining resources and effective policy design, excellent methods of investment promotion and industrial resources linkage will be taken to ensure the introduction of high-quality projects into or out of China.

APUS, a Chinese unicorn company providing mobile service to 1.4 billion global users, has helped promote WSS2019 via platform built in APUS System and AI powered solution of advertisement distribution.

Contacts

APUS Group

Lynn Wang

info@globalnewsonline.info
010-5668-6973

www.apusapps.com

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Business Wire

Shareholder Alert: Robbins LLP Announces Plantronics, Inc. (PLT) Sued for Misleading Shareholders

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SAN DIEGO & SANTA CRUZ, Calif.–(BUSINESS WIRE)–$PLT–Shareholder rights law firm Robbins LLP announces that a purchaser of Plantronics, Inc. (NYSE: PLT) filed a class action complaint against the Company for alleged violations of the Securities Exchange Act of 1934 between July 2, 2018 and November 5, 2019. Plantronics designs, manufactures, and markets various integrated communications and collaborations solutions for corporations, small businesses, and individuals.

If you suffered a loss as a result of Plantronics’ misconduct, click here.

Plantronics, Inc. (PLT) Accused of Misleading Shareholders

According to the complaint, throughout the relevant period, Plantronics reported increasing net revenues in the hundreds of millions and in August 2019, the Company announced expected revenue between $1.87 and $1.97 billion for fiscal year 2020. However, Plantronics had failed to disclose to investors that the Company had engaged in channel stuffing to artificially boost sales and that the Company lacked internal control over inventory, including an inability to monitor inventory levels ahead of multiple product launches. The adverse impact of these issues became realized on November 5, 2019, when Plantronics disclosed a $65 million reduction in channel inventory “by reducing sales to channel partners” and slashed its fiscal 2020 guidance. On this news, Plantronics’ stock price fell $14.44 per share, nearly 37%, to close at $25.00. The stock has yet to recover.

Plantronics, Inc. (PLT) Shareholders Have Legal Options

Contact us to learn more:

Leo Kandinov

(800) 350-6003

lkandinov@robbinsllp.com
Shareholder Information Form

Robbins LLP is a nationally recognized leader in shareholder rights law. The firm represents individual and institutional investors in shareholder derivative and securities class action lawsuits, and has helped its clients realize more than $1 billion of value for themselves and the companies in which they have invested. Click here to receive free alerts from Stock Watch when companies engage in wrongdoing.

Attorney Advertising. Past results do not guarantee a similar outcome.

Contacts

Leo Kandinov

Robbins LLP

lkandinov@robbinsllp.com
(619) 525-3990 or Toll Free (800) 350-6003

www.robbinsllp.com

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Business Wire

Onset Financial Named a Winner of the Utah Top Workplaces 2019 Award

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DRAPER, Utah–(BUSINESS WIRE)–#equipmentleasing–Onset Financial was just named the 14th Best Place to Work in Utah. The Salt Lake Tribune released the list based on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools. The anonymous survey measures several aspects of workplace culture, including alignment, execution, and connection, just to name a few.

“The Top Workplaces award is about much more than recognition and celebration,” said Eric Rubino, CEO of Energage. “Our research also shows that these organizations achieve higher referral rates, lower employee turnover, and double the employee engagement levels. It just goes to show that being intentional about culture delivers bottom-line results.”

Onset Financial dedicates time and effort to provide employees with an environment focused on their needs. As a core value, a healthy company culture is crucial to creating a dominating workplace. Onset Financial holds semiannual employee training, provides unlimited free cereal, distributes a hearty amount of company swag, serves catered lunches every Friday and focuses on employee appreciation.

“It’s exciting to be recognized as a top workplace in Utah, and I’m grateful to the members of our team who have put in the time to make Onset the place to be,” said Justin Nielsen, CEO of Onset Financial. “We are experiencing a record year and we know our employees are the biggest reason for this success.”

Most recently, Onset Financial launched Onset Fit. This program offers trainer-led workouts three times a week to employees during their lunch hour.

About Onset Financial, Inc. – Founded in 2008, Onset Financial, Inc. is the industry leader in equipment leasing and financing. Onset’s seasoned Management Team has decades of equipment leasing experience and key industry relationships that enable Onset to offer additional flexibility in lease structuring. For more information please call 801-878-0600 or visit www.onsetfinancial.com.

Contacts

Debbie Worthen

Onset Financial, Inc.

o: 801.878.0600

f: 801.878.0601

dworthen@onsetfinancial.com
www.onsetfinancial.com
Facebook: https://www.facebook.com/OnsetFinancial
Twitter: https://twitter.com/OnsetFinancial
LinkedIn: https://www.linkedin.com/company/onset-financial

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