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Michigan-Based Consultative Agency Recognized By The Small Giants Community For Their People-First Over Business-First Ethos

ROYAL OAK, Mich.–(BUSINESS WIRE)–#customercentric–Gongos, Inc., a consultative agency focused on driving customer centricity for Fortune 500 companies, has been recognized by Forbes as a “Small Giant”—one of America’s Best Small Companies in 2020—as proudly yet humbly announced by president & CEO Camille Nicita.

The “Small Giants” award is a partnership between the leading national business publication Forbes and the Small Giants Community, a business enterprise created to identify, connect, and develop purpose-driven leaders. The annual list is designed to identify and celebrate privately owned businesses that have sound business models and steady profits, and also demonstrate distinctive company cultures, as well as commitment to strong client partnerships, industry relations, and community involvement.

“Just after Bo Burlingham published ‘Small Giants,’ Gongos had experienced its first growth spurt—and when I say spurt, I mean moving from 40 to 46 employees,” said Nicita. “It was a monumental time for us in that as a company we were expanding our footprint, yet we made a commitment to never lose our cultural footing. Fifteen years later, with 146 employees, we are still as purpose-driven as we were then and our employees are a shining example of espousing an owner’s mindset while emphasizing great work as a precursor to growth.”

“The Small Giants philosophy exemplifies what we stand for as a company,” she adds. “To be in the company of other Small Giants is an incredible honor that holds deep meaning for us—and for me personally.”

Forbes highlights Gongos as an organization that embodies customer centricity by truly listening to their clients and empowering employees to deliver value at every point in the client journey. Gongos is slated to present “Mapping a Customer-Centric Strategy” to audiences at the Small Giants annual Summit in April, 2021 to propagate this philosophy with other companies. For more information on the Summit, visit here or Forbes’ 2020 list of “Small Giants,” visit forbes.com.

Gongos, Inc. is a consultative agency that places customers at the heart of business strategy. Partnering with insights, analytics, marketing, strategy, and customer experience groups, Gongos operationalizes customer centricity by helping companies both understand their customer needs and deliver on them better than anyone else. Gongos ranks #44 among the largest market research organizations in the U.S. and partners with Fortune 500 clients across multiple industries including Coca-Cola, Mars Wrigley, Kellogg’s, U.S. Bank, UnitedHealthcare and General Motors. For further insight into Gongos, visit gongos.com. To see how Gongos is currently tracking consumer behavior and sentiment to apply foresight for companies navigating 2020, visit covid19story.gongos.com.

Contacts

Susan Scarlet

Vice President, Strategic Branding

Gongos, Inc.

248.259.8863

Email

Nicole Rodriguez

Senior Director

Interdependence PR

949.520.0057

Email

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