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Cisco Collaboration Simplifies Your Work Life and Gives an AI Boost to the Tens of Millions of People Who Use Jabber to Chat

Vlad Poptamas

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The AI-driven People Insights will be available across Cisco’s collaboration portfolio.
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News summary:
– Unifying the collaboration portfolio to make life easier for users and IT alike
– Jabber to mirror Webex Teams by summer’s end
– Originally available for Webex Meetings, the AI-driven People Insights will be available across portfolio—calling, messaging, meetings, and even Jabber.

Whether you need to make a call, join a meeting, send an IM or solve an important problem with your whole team, Cisco has a device or app for that. Even better, we build the world-class network that can run it all. When you’re in charge of the hardware, software, devices, and network, it turns out amazing things are possible. We’re taking the friction out of your collaboration experience, so your team can move faster. We want to give you “magic moments” that make it fun to work together.

With that in mind, today we announce:

– the ability to enjoy the same awesome experience across all our collaboration tools. 
Have you ever climbed into the driver’s seat of a rental car and wondered:  How do I turn on the headlights? Or pair my phone to listen to my playlist? It’s frustrating—and distracting— when things aren’t as you want them to be.

We don’t want you to be frustrated or distracted when you switch between your collaboration tools. Everything should be where you want it to be. In fact, it shouldn’t feel like you’re switching anything at all when you move from a phone call to, say, a video meeting or to a team app to get up to speed on that big project.

In short, when it comes to your preferences, you should be able to set it and forget it.

We’ve been working hard to make that happen. As a result, all our devices are now on the same operating system. And all our apps now work together better than ever. The latest tangible proof of this labor of love? Jabber –our wildly popular app with tens of millions of users—will look and feel like Webex Teams. Do you prefer Jabber and your boss prefers Teams?  No worries. Type your note in Jabber and it’s going to immediately show up in the Teams app, just like that.

We call this a “unified experience”. And while it’s great for users, it is also amazing for IT teams. That’s because it helps them transition thousands of users to the cloud whenever the time is right, without having to plan for lots of training.

New places in our portfolio where you’ll encounter those frictionless and amazing moments.
In March we announced People Insights for Webex Meetings. Think of it as an executive assistant for the rest of us.  No matter where you fall on the org chart, you’ll get professional insights (based on publicly available information) about the people and companies you’re meeting with. This will help you have a great meeting and get amazing work done. We’re now bringing People Insights to the rest of the portfolio—calling, messaging, and even Jabber.

“We’re going to keep bringing customers layer after layer of rich intelligence and context, while also making sure we provide the best, most seamless experience, across our entire portfolio,” said Amy Chang, SVP, Cisco Collaboration. “We’re delivering technology that works smoothly together and is backed by intelligence and business insights. Our customers are going to enjoy massively personalized experiences that will transform the way they work.”

Additional Resources
– Read Team Collaboration Group SVP/GM Sri Srinivasan’s blog on this news here.

Customer Quotes:

Liberty Technology, Ben Johnson, CEO/Founder
“At Liberty Technology we are passionate about providing our customers the very best in collaboration user experiences to help in their digitization strategy. We have known that user engagement in meetings is increased with the Webex platform, so when we started testing Cisco’s People Insights capability it gave us a new perspective on how Cisco plans to enhance user productivity across the platform to make meetings more productive. Cisco engaged early to learn from Liberty Technology and we were able to provide vital feedback to help shape the outcome of this feature which shows that Cisco listens. Connecting with our customers is extremely critical to us and we have seen People Insights become a vital part of our meetings now and we wondered how we met without it.”

Charter Telecom Inc., Shawn Wilson, solutions architect
“The People Insights feature is a huge differentiator for Meetings and Webex. Great innovation!”

Cisco (NASDAQ: CSCO) is the worldwide technology leader that has been making the Internet work since 1984. Our people, products, and partners help society securely connect and seize tomorrow’s digital opportunity today. Discover more at newsroom.cisco.com and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks.

Availability Disclaimer: Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. These products and features are subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

SOURCE Cisco

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Artificial Intelligence

5-Star Destination, Tokyo Station Hotel, Adopts Bebot, Bespoke’s AI-powered Travel Concierge

Vlad Poptamas

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Bespoke, creators of the world’s first AI-powered chatbot developed for travelers, today announce Tokyo Station Hotel, an independent 5-star hotel in Tokyo, has adopted Bebot to serve guests. Through Bespoke’s unique travel-focused AI, Bebot provides hotel guests with an intuitive, responsive and friendly channel to ask any questions that arise during a hotel visit. Guests can make requests for recommendations, reservations and services, or ask specific questions related to their travel experience – all through chat. With Bespoke’s recent launch into the US Market, Bebot is now available for US-based hotels and travel destinations.

Bespoke’s world-leading, unique travel-focused AI is augmented by on-the-ready, seamless, human chat to continuously improve, teach and optimize their AI technology, providing customers and travelers with a no-compromise, reliable source of information. Bebot’s advanced AI was developed to provide travelers with essential information and tips in an intuitive and familiar, yet powerful chat service – providing essential and inspiring tips and information to improve guests’ visits, while relieving hotel staff.

“Tokyo Station Hotel is one of few independent 5-star hotels, and we’re honored they choose Bebot to serve their guests,” said Akemi Tsunagawa, founder and CEO of Bespoke. “Our unique AI was developed from the ground up to serve the specific needs of travelers providing them with the timely info, tips and guidance they need to have a comfortable stay wherever they go.”

In addition to providing information about services, rates, amenities, menu options and directions, Bebot provides travelers with vital details about nearby attractions, destinations and more. Travelers access Bebot by scanning a QR code found on a placard or by visiting a url provided by the hotel – no additional downloads are necessary.

 

SOURCE Bespoke

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Artificial Intelligence

Mercari Opens Cambridge Engineering Offices

Vlad Poptamas

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Mercari, The Selling App, today announced the opening of engineering offices in Cambridge, MA, advised by two renowned professors at the adjacent Massachusetts Institute of Technology (MIT).

Mercari is the number-one marketplace in Japan. Since entering the U.S. in 2014, more than 45 million Americans have downloaded the app.

At the moment, Mercari’s team in Cambridge is focused on better understanding sellers and buyers, and predicting their intentions ahead of their actions. This helps Mercari deliver a more personalized experience using its recommendation engine. The team is applying machine learning on massive amounts of data to better personalize the user experience based on their preferences, history and interactions.

More broadly, this team is pursuing applied research projects in machine learning, computer vision and other emerging technologies that can help Mercari to make selling even easier than buying.

“Opening the Mercari engineering offices in Cambridge is an important addition to our global technology centers in Palo Alto and Tokyo,” said Dr. Mok Oh, chief technology officer for Mercari U.S. “The expectations of Mercari sellers and buyers are always evolving, so it’s vital that we harness emerging technologies to continuously improve our app and services.”

Advising the team are Dr. Frédo Durand and Dr. Wojciech Matusik of MIT.

Dr. Frédo Durand is a renowned researcher and professor in computer vision and computational photography. He is a professor of Electrical Engineering and Computer Science at MIT, and a member of MIT’s Computer Science and Artificial Intelligence Laboratory (CSAIL).

Dr. Wojciech Matusik is widely-recognized professor and entrepreneur in machine learning, 3D vision, and 3D fabrications. He is a professor of Electrical Engineering and Computer Science at the Computer Science and Artificial Intelligence Laboratory (CSAIL) at MIT, where co-directs the Computer Graphics Group and teaches machine learning courses

Mercari is looking for talented people to join its technology teams in Palo Alto and Cambridge. A list of all current U.S. openings is here.

 

SOURCE Mercari

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Artificial Intelligence

Chinsay’s Intelligent Contract Platform Enables Rio Tinto & Cargill to Complete the First Fully Digitalised Iron Ore Trade

Vlad Poptamas

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Photo source: salestechstar.com
Reading Time: 1 minute

 

Chinsay, the leading provider of contract digitalisation solutions in the commodity and freight markets, is announcing today the completion of the first fully digitalised iron ore trade, through a trial achieved in partnership with Rio Tinto and Cargill‘s Metals business on Chinsay’s Intelligent Contract Platform (ICP).

In using ICP, Rio Tinto and Cargill collaborated on a single platform to dramatically reduce the time it takes to create, issue and approve commodity contracts from several days to under two hours. The digitalisation of this fundamental trade process creates the opportunity to automate and deliver post-trade efficiencies by linking front-, middle- and back-office functions.

Colin Hayward, Chinsay CEO, said: “This is a technological milestone for the industry, and we are delighted Rio Tinto and Cargill Metals chose to partner with us and use our ICP as the core technology to create this advance. We are constantly collaborating with clients, market participants, tech vendors and industry consortia to extend digitalisation further along the commodity trade lifecycle.”

“The Intelligent Contract Platform is a great tool that has the potential to benefit the entire ferrous industry,” said Lee Kirk, Managing Director for Cargill’s Metals business. “This is a great example of how we can leverage advancements in technology to benefit from increased speed, transparency and efficiencies that enable us to serve our customers and suppliers better.”

ICP is state-of-the-art technology which allows companies to digitalise pre-trade processes early in the deal lifecycle, creating an agreed contract dataset that can be seamlessly integrated with other operational systems, functions and processes, enabling transparency and traceability across the supply chain.  ICP prepares clients for the use of technologies such as blockchain, ML, AI and electronic trade documentation solutions.

 

SOURCE Chinsay

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