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Hyundai Card ∙ Commercial Tap IBM To Accelerate Digital Transformation

Vlad Poptamas

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Photo source: behance.net
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During IBM ThinkHyundai Card ∙Commercial (www.hyundaicard.com), financial services subsidiaries of Hyundai and Kia Motors, announced today they are working with IBM (NYSE: IBM) to advance their use of cloud-based AI and blockchain technology with the aim of improving the customer experience and expanding their financial services business globally.

The news was shared during IBM Think 2019, IBM’s annual conference focused on technology and business.

For the first time in the Korean finance industry, Hyundai Card has introduced an AI-based chatbot for customer service. Named ‘Hyundai Card Buddy,’ it engages with customers to answer common questions quickly; while freeing Hyundai professionals to handle more complex customer service needs. South Korea has some of the highest rates of Internet use than any other country in the world, so Hyundai Card Buddy is a natural way to improve clients’ digital experience. Hyundai Card Buddy has helped one million customers since it has launched.

The system continuously learns through interactions with users and by relying on natural language processing and machine learning technology from IBM Watson, Hyundai Card Buddy is able to understand hidden meaning, interpret client questions and provide answers and information to enhance the client experience and streamline customer service operations.

In addition, Hyundai Commercial, a corporate finance company that provides leasing and financial services for commercial vehicles and construction equipment, is collaborating with IBM to apply blockchain and modernize its business model. Using the open source Hyperledger Fabric to create a new supply chain financing ecosystem for Hyundai Commercial, the network is designed to reduce lead times and costs in financial transactions among dealers, distributors, and manufacturers. The network for commercial financing will provide participants with a single view of all transactions happening in the network while automating manual processes and enabling transaction data to be securely managed and shared more efficiently.

“It’s almost impossible to fully understand or memorize the benefits, limits, or conditions of a finance product. Customer services employees’ turnover rate and training cost is very high while the customers demand high quality service. So we introduced IBM Watson and it became a very powerful tool to help our employees and helped us to lower our employee turnover rate to less than 10%,” said Ted Chung, CEO of Hyundai Card ∙ Hyundai Capital ∙Hyundai Commercial.

“Korea enjoys a digital-first financial services industry in which the rapid adoption of technologies such as artificial intelligence, analytics, blockchain and cloud are improving the customer experience and helping expand into new opportunities. Working with IBM, Hyundai Card ∙ Hyundai Commercial has pioneered these new technologies and has been a strong innovator in the industry,” said Andrew Chang, General Manager, IBM Korea.

IBM is a world leader in AI software, services, and technology for business. IBM has deployed Watson solutions in thousands of engagements with clients across 20 industries and 80 countries.

Additionally, IBM is recognized as the leading enterprise blockchain provider and has worked with hundreds of clients across financial services, supply chain, government, retail, digital rights management and healthcare to implement blockchain applications. The cloud-based IBM Blockchain Platform delivers the end-to-end capabilities that clients need to quickly activate and successfully develop, operate, govern and secure their own business networks.

 

SOURCE IBM

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Artificial Intelligence

Human Horizons Launches a Premium All-Electric Smart Car Brand HiPhi and Its First Production-Ready Vehicle HiPhi 1

Vlad Poptamas

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Human Horizons Launches a Premium All-Electric Smart Car Brand HiPhi and its First Production-Ready Vehicle HiPhi 1
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HiPhi is a premium brand created by Human Horizons and enhanced by its users. The first production ready vehicle, HiPhi 1, integrates and develops world leading technologies, establishes a unique design philosophy and embeds sustainability as a core product development principle. HiPhi 1 is targeted at the growing global high technology, luxury market.

Human Horizons pursues a human-oriented philosophy and applies human-centric intelligence to advance the transformation of future human mobility. Its holistic solution consists of the development of smart vehicles, smart transportation and smart cities.

Human Horizons hopes to promote the development of the Vehicle-Road-City ecosystem through perception collaboration, computing collaboration, intelligence collaboration to ultimately transform individual intelligence to swarm intelligence.

Ding Lei, founder of Human Horizons believes that truly smart vehicles should seamlessly connect to the world of the Internet, IoT and IoE. They act as a node within the city linking the vehicle-road-city ecosystem together to enable the free flow of technical data. A smart vehicle will adapt itself and become more intelligent over time.

HiPhi 1 is equipped with more than 500 sensors and the first production car with a 5G-V2X enabled communication network. In addition, HiPhi 1 introduces the world’s first Human Oriented Architecture (HOA), featuring a software-developer enabled platform within the electric and electrical (E/E) architecture which allows functions to be created that are both adaptive and self-learning. Together, these provide a new level of customer experience that can continuously evolve over time. Artificial Intelligence learns and adjusts a substantial number of vehicle parameters based on the occupants’ habits and preferences.

 

SOURCE Human Horizons

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Artificial Intelligence

TVS Motor Singapore to Invest US$7 Million in Scienaptic Systems, an AI Powered Decision Platform

Vlad Poptamas

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Photo source: bwautoworld.businessworld.in
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TVS Motor (Singapore) Pte. Limited, a wholly-owned subsidiary of TVS Motor Company Limited, India, has signed definitive agreements to invest US$7 million in Scienaptic Systems Inc., a Delaware corporation, headquartered in New York City. TVS Motor (Singapore) Pte. Limited led this Series A funding in Scienaptic. The closing of the investment is subject to obtaining appropriate regulatory approvals.

Scienaptic has combined latest big data technologies and proprietary machine learning and artificial intelligence algorithms on its decision platform, “Ether.” Solutions built on Ether enable enterprises to improve risk and credit assessment, monitor evolving fraud patterns, and improve customer journeys and experience. Scienaptic counts several marquee Fortune 100 enterprises as its clients.

Rajesh Narasimhan, Board Member of TVS Motor Company and CEO of TVS Motor (Singapore), stated that, “We evaluated many companies providing big data analytics and risk management solutions and found Scienaptic’s product offerings and solutions with their ability to help organizations leverage actionable insights through the power of a strong analytics platform to be a clear differentiator and a unique proposition. Scienaptic’s end-to-end data analytics solution, with applicability to customers in various industries, has the potential to generate a new profit stream for our group. We are happy to invest in, and strategically partner with, Scienaptic as they continue to pursue bottom-line impact for Fortune 100 companies, and to leverage Scienaptic for our businesses. Our current investment in Scienaptic is part of the initial set of investments being made in strategically relevant digital startups.”

Pankaj Kulshreshtha, Founder & CEO of Scienaptic added, “We are witnessing the adoption of our AI platform at Fortune 100 companies. With the cutting edge instruments on our platform, companies are able to drive adoption of AI in their processes. The investment by TVS enables us to accelerate our sales and product development. We found a significant match in value systems between the two organizations and believe that our collective strengths will enable Scienaptic to grow exponentially and become a global leader in AI-powered decisioning space.”

 

SOURCE TVS Motor

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Artificial Intelligence

AI-led start-up UVeye raises $31 million led by Toyota Tsusho, Volvo Cars and W. R. Berkley Corporation

Vlad Poptamas

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Photo source: uveye.com
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Israeli company UVeye, which provides sophisticated solutions for automatic external inspection of vehicles, has raised an additional $31 million in funding, led by Toyota Tsusho, Volvo Cars and W. R. Berkley Corporation, bringing total funds raised since 2017 to $35 million.

“This latest investment including leading automotive strategic partners is an important signal that we believe paves the way for UVeye to become the standard of automotive inspection and safety,” said Amir Hever, CEO of UVeye. “We are delighted to have world-class companies in their respective sectors endorse our game-changing auto-scanning solution.”

UVeye’s technology enables vehicle manufacturers, logistic operators, retailers and rental-car companies to carry out automatic vehicle inspection leveraging first-of-its-kind artificial intelligence, purpose-built for vehicles. Importantly, UVeye’s system has proven it can drive higher accuracy and improve efficiency, all with minimal human intervention.

UVeye’s drive-through systems can detect external and mechanical flaws and identify anomalies, modifications or foreign objects – both along the undercarriage and around the exterior of the vehicle. The scanning process completes within a matter of seconds and can be used throughout the entire lifecycle of the vehicle. The technology is being actively deployed today across many use cases, from the vehicle manufacturing line – the moment components are placed on the conveyor belt through end-of-line inspection – to logistics, maintenance and beyond.

Since inception, UVeye has generated millions of vehicle scans across dozens of countries. UVeye’s anomaly detection accuracy rate has exceeded client thresholds in all case studies to date.

In conjunction with today’s announcement, Volvo Cars and Toyota Tsusho intend to use UVeye’s inspection systems at various sites internationally, including Volvo Cars factories, dealerships and in the aftermarket. For Toyota Tusho, UVeye also will support distribution to used-car centers and throughout the company’s footprint within the Japanese auto market. UVeye welcomes these new relationships, adding to existing partnerships with Skoda and Daimler, according to Hever.

“Premium quality standards are at the core of the Volvo brand, and we are intrigued by the possibilities that UVeye’s technology offers,” said Zaki Fasihuddin, CEO of the Volvo Cars Tech Fund. “This type of advanced scanning technology could allow us to take the next step in quality.”

According to Mike Nannizzi, director of Fintech investments from W. R. Berkley Corporation:  “When we made our initial investment in UVeye two years ago, we believed its system could have game-changing impact within security and inspection applications globally, and today’s announcement validates that early hypothesis. We congratulate UVeye, Toyota Tsusho and Volvo Cars for building a cohesive partnership with enormous potential.”

 

SOURCE UVeye

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