Vodafone to present collaboration and CX best practices with Jive consulting partner ANROM Social Business at Aurea Experience 18 in Munich
Jive Software, a leading provider of employee experience solutions and part of the Aurea family of companies, today announced that Vodafone Ukraine was honored with a Gold Step Two 2018 Intranet and Digital Workplace Award for its Jive-powered enterprise community. By using the Jive solution to fuel employee collaboration and strategic alignment, the Ukrainian mobile operator doubled employee net promoter scores while saving over $2 million through increased employee efficiency. Key leaders from Vodafone’s internal communications team alongside Jive consulting partner ANROM Social Business will explore how the company achieved these results during an upcoming presentation at Aurea Experience 18.
“Digital workplaces and intranets are evolving faster than ever before, with emerging experiences that engage employees and make them more productive, while delivering remarkable business value for organizations,” said James Robertson, founder and managing director at Step Two. “We chose Vodafone Ukraine as a Gold winner this year for its compelling Jive community, which supports organizational change and employee engagement. We were most impressed by its high adoption and stand-out features like online chats with executives, peer recognition, gamification and collaboration.”
Leading Telecommunications Company Drives Business Transformation with Jive
Adopted to support Vodafone Ukraine’s digital transformation four years ago, the Jive community, called “PROSTOR,” helped the business increase agility and customer-centricity. It also played an integral communications role during times of massive change – keeping employees engaged and optimistic throughout a difficult political and economic period for Ukraine, and later keeping them informed and aligned as the company transitioned to the Vodafone family and embarked on a full rebranding. With support from top executives, PROSTOR has successfully achieved over 88 percent adoption, improved employee satisfaction and delivered millions of dollars in cost savings since its launch. These savings are a result of spending less time in meetings and gaining searchable organizational knowledge across over 45,000 helpful blogs, documents and videos.
“PROSTOR brings us unlimited possibilities for connections, communication and crowd-sourced ideas. It is a radiant, engaging, thriving community that is open for each and every one of our employees,” said Nadezhda Sirenko, human resources director at Vodafone Ukraine. “Jive helps us band together more than 3,000 people throughout all of Ukraine in one digital workplace, where we can not only collaborate and recognize each other’s great work, but also identify, engage and develop our next generation of thought leaders and brand ambassadors for the future of the company.”
Enterprise Community Improves the Customer Experience and Boosts Revenues
In addition to greater alignment and productivity, Vodafone Ukraine has realized important benefits from improving project management and coordination with Jive. For instance, one month of ideation mobilized 1,700 employees on a major project, resulting in over 70 creative solutions. In addition, the company’s contact centers implemented new on-boarding, enablement, career development, motivation and shift coverage programs in PROSTOR to ensure more efficient and effective customer service. As a result, they’ve reduced uncovered calls by 24 percent, sped average call processing time by 12 percent, increased upsell revenue by 67 percent and even decreased staff turnover.
“Vodafone Ukraine is constantly achieving amazing business impact through Jive, and we look forward to sharing their digital workplace expertise with the rest of our customers at Aurea Experience 18 in Munich next month,” said Christian Stadlmann, senior vice president and general manager of Europeat Aurea Software. “Their success at navigating corporate transitions, economic uncertainty and a highly competitive industry – all while fostering employee loyalty – is a true testament to how vibrant enterprise communities can encourage action, creativity and innovation that ultimately improves the customer experience.”