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Keynotes from Executives at Tufts Health Plan, Blue Cross Blue Shield of MA, Humana, Intermountain Healthcare and More will Convene on September 23rd-24th

WOBURN, Mass.–(BUSINESS WIRE)–#hcmktg–World Congress announces an updated line-up of twelve keynote speakers for its annual CONNECT19 conference today. Experts from hospitals, health plans, and health technology organizations will convene in Boston, September 23-24. Taking place at the Renaissance Boston Waterfront Hotel, this will be a unique opportunity for health plans, hospitals, and health systems to connect the dots and showcase ways they are putting patients and members at the center of their organizational strategies. This also includes discussions related to the patient experience and maternal health.

“We could not be more thrilled to have these keynote speakers at our conference. Each of them has remarkable experience and knowledge when it comes to our 2019 conference themes of consumer experience, human-centric care, innovation, and digital disruption,” said Gina Glendening, Vice President of Product Development, World Congress.

Keynote speakers include:

Patty Blake

President, Senior Products

Tufts Health Plan

Neil Gomes, MBA, M.Ed., CSM, CSPO

Executive Vice President and Chief Digital Officer

Thomas Jefferson University and Jefferson Health

Amy Heymans

Founder and Chief Experience Officer


Melinda Karp

Vice President, Customer Centered Quality

Commonwealth Care Alliance

Kathy Klingler

Senior Vice President; Chief Marketing Officer, Marketing, Digital Strategy, and Consumer Experience

Blue Cross Blue Shield of Massachusetts

Kevan Mabbutt

Senior Vice President; Chief Consumer Officer

Intermountain Healthcare

Ben Singer

Innovation Design Strategies


Kristen Terlizzi

Maternal Health Advocate and Co-Founder

National Accreta Foundation

Randal Weber, MD, FACS Chief Patient Experience Officer

University of Texas MD Anderson Cancer Center

Enam Noor

Founder and CEO

Insightin Health

Patty Riskind

Head of Global Healthcare

SAP Qualtrics

Sonny Dasgupta

Head of Product Marketing

SAP Customer Data Cloud

CONNECT19 offers four comprehensive, themed tracks. Attendees can customize their networking and learning experience by attending sessions across all four tracks at no additional cost:

  • Hospital Marketing and Communications
  • Patient Experience and Engagement
  • Health Plan Consumer Experience and Retention
  • Stars and Quality Improvement Measures

CONNECT19 also has 21 organizations exhibiting and sponsoring including Gold Partners, Insightin Health and SAP, with more expected. Prospective attendees and sponsors can learn more about the event by visiting


Bridget Kelly

Vice President, Marketing

World Congress

T: 781-939-2630

E: [email protected]