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8×8 Showcases Leading Contact Center Solution and New Capabilities at Industry Events

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SAN JOSE, Calif.–(BUSINESS WIRE)–#cloud8×8, Inc. (NYSE: EGHT), a leading Software-as-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, today announced it will showcase 8×8 Contact Center at two upcoming industry events.

8×8 will be demonstrating several new features and capabilities designed to reduce customer friction, increase first contact resolution and improve visibility into the overall customer journey at the following events:

Event attendees can connect with 8×8 contact center experts to learn more about the offerings. Demo highlights include:

  • 8×8 Customer Journey Analytics: Delivers in-depth insight into every customer touchpoint through a simplified interface to eliminate manual analysis, providing a clear understanding of every step within the customer journey and which steps help or hurt customer sentiment.
  • 8×8 Intelligent IVR: Enhances the customer experience (CX) with AI-enabled self-service capabilities and improves the depth and visibility of IVR usage with the use of automatic speech recognition and natural language processing. The 8×8 Intelligent IVR provides a graphical interface for designing call flows and provides pre-set call flow prompts for specific use cases.
  • 8×8 Analytics: Empowers contact center managers with customizable reports that highlight the status of critical performance metrics, driving insights needed to optimize customer experiences. Reduce the effort of fine-tuning contact center effectiveness by flagging metrics that are outside targeted boundaries and identifying areas for agent performance improvements.
  • 8×8 Quality Management: A customer interaction evaluation and quality improvement tool that enables contact centers to consistently meet or exceed customer and company expectations, driving successful interactions and achieving desired customer outcomes on all channels through improved agent development, performance and engagement.

The 8×8 Contact Center is a complete standalone solution including ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledgebase, all delivered on a single unified platform. The 8×8 Contact Center is the only CCaaS product on the market that includes a bank of minutes for each agent, providing significant savings opportunity. It also offers customers the freedom to utilize their own PBX or take advantage of 8×8’s best-in-class UCaaS offering. A host of pre-built CRM integrations extend the capabilities of the platform and provide contact centers with single sign on and centralized administration. It is backed by a 99.99 percent uptime SLA and guaranteed voice quality.

“Many companies struggle to optimize customer experience due to an antiquated on-premises contact center infrastructure. Today, top performing companies prioritize customer experience. Moving to a modern cloud contact center helps them achieve their CX goals and drive differentiation in competitive markets,” said Janice Rapp, VP of Product Marketing for Contact Center at 8×8. “8×8 Contact Center, together with the power of our single cloud technology platform, allows companies to easily access advanced capabilities and deep insights to maximize the customer and agent experience and accelerate business performance.”

In addition to the two events, 8×8’s Rapp will be participating on a panel, “CCaaS opportunity for service providers,” at the Cloud Comms Summit on Thursday, September 12 at the Lansdowne Resort & Spa in Leesburg, VA.

8×8 is also hosting a webinar, “Contact Center Migration to the Cloud: The transcosmos Journey to Collaborative Customer Experience,” on Wednesday, September 25, 2019 at 10:00 a.m. PDT / 1:00 p.m. EDT with contact center industry analyst Sheila McGee-Smith, of McGee-Smith Analytics, and transcosmos COO Matt Clarke. The webinar will cover the contact center journey from on-premises to cloud migration based on the lessons learned from transcosmos, a global provider of outsourced services with a 45+ years of experience operating in 31 countries.

About 8×8, Inc.

8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, Twitter, and Facebook.

8×8® and 8×8 X Series™ are trademarks of 8×8, Inc.

Contacts

8×8 Media:

John Sun, 1-408-692-7054

john.sun@8×8.com

8×8 Investor Relations:

Victoria Hyde-Dunn, 1-669-333-5200

victoria.hyde-dunn@8×8.com

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Business Wire

Chinese Blockchain Market, 2019: Size & Spending Across 11 Sectors, 75+ Application Segments, Type of Blockchain, and Technology, 2016-2025 – ResearchAndMarkets.com

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DUBLIN–(BUSINESS WIRE)–The “China Blockchain Business Opportunities and Outlook Databook Series (2016-2025) – Blockchain Market Size / Spending Across 11 Sectors, 75+ Application Segments, Type of Blockchain, and Technology (Applications, Services, Hardware)” report has been added to ResearchAndMarkets.com’s offering.

Blockchain spend in China has increased at 101.7% during 2018 to reach US$ 877.2 million. Over the forecast period (2019-2025), spend on blockchain is expected to record a CAGR of 45.7%, increasing from US$ 1,622.1 million in 2019 to reach US$ 22,594.1 million by 2025.

This business intelligence report aims to analyze market opportunities and risks in blockchain technology and its applications in over 75 areas across 11 industries in China. This is a data centric report, consisting of 185 charts and 150 tables, providing detailed understanding of market dynamics. This report covers country level market size / spending forecast (2016-2025) by blockchain applications, type of blockchain, and technology domain.

Report Scope

China Market Size & Spending by Industry, 2016-2025

  • Banking & Finance
  • Insurance
  • Healthcare & Pharmaceuticals
  • Retail
  • Automotive
  • Defense & Aerospace
  • Construction
  • Public Sector
  • Professional Services
  • Agriculture
  • Energy and Utilities

China Market Size / Spending by Type of Blockchain, 2016-2025 (for each industry)

  • Public
  • Private
  • Hybrid

China Market Size / Spending by Technology Domain, 2016-2025 (for each industry)

  • Application and Platform
  • Service
  • Hardware

China Market Size & Spending by Blockchain Application, 2016-2025

1. Banking & Finance – Blockchain Spending / Market Size

  • KYC Data and Due Diligence
  • Trade Finance
  • Capital Markets
  • Initial Coin Offerings
  • Fraud Detection
  • Cross Border Payments
  • Risk Management and Compliance
  • Loan Management

2. Insurance – Blockchain Spending / Market Size

  • Product Development and Distribution
  • Policy Administration and Operations
  • Claims Processing
  • Pricing / Underwriting
  • Risk Capital and Investment Management
  • Regulatory and Compliance
  • Payment and Collections

3. Healthcare & Pharmaceutical – Blockchain Spending / Market Size

  • Drug Traceability
  • Clinical Trials
  • Drug Development
  • Data Management – Monitoring and IOT Devices
  • Health Records & Data Security
  • Claims Billing and Payment
  • Supply Chain Management

4. Retail – Blockchain Spending / Market Size

  • Product Tracing and Counterfeit Goods
  • Billing and Payment
  • Claims and Settlements
  • Virtual Warranty Management
  • Contract Management
  • Supply Chain Management

5. Automotive & Transport – Blockchain Spending / Market Size

  • Automotive Spare Parts and Warranty
  • Identity Management
  • Ride Sharing
  • V2X Communication
  • Auto Financing
  • Billing and Payment
  • Supply Chain Management
  • Automotive Asset Transfer

6. Defense & Aerospace – Blockchain Spending / Market Size

  • Supply Chain Management
  • Contract Management
  • Manufacturing Process and Part Identification
  • Document Management and Secure Communication
  • Identity and Access Management
  • Secure Platform and Application Development
  • Asset Transfer
  • Cybersecurity

7. Construction – Blockchain Spending / Market Size

  • Supply Chain Management
  • Asset Transfer
  • Contract Management
  • IOT
  • Identity and Access Management
  • Payment and Settlement

8. Public Sector – Blockchain Spending / Market Size

  • Identity and Access Management
  • Voting Systems
  • Regulatory Compliance and Audit
  • Asset Management and Registration
  • Health Records
  • Processing Tax Payments
  • Government Payments and Citizen Services
  • Other

9. Professional Services – Blockchain Spending / Market Size

  • Identity and Access Management
  • Regulatory Compliance and Audit
  • Payment and Settlement
  • Contract Management
  • Secure Platform and Application Development
  • Document Management and Secure Communication
  • Other

10. Agriculture – Blockchain Spending / Market Size

  • Produce Tracking and Authentication
  • Payment and Settlement
  • Supply Chain Management
  • Contract Management
  • Other

11. Energy and Utilities – Blockchain Spending / Market Size

  • Smart Metering and Billing
  • Contract Management
  • Energy Credits / Certificates
  • Trading and Smart Grids
  • Identity and Access Management
  • Supply Chain Management

Reason to Buy

  • How big is the opportunity for blockchain technology based products and services in China?
  • How much are leading players in China investing in blockchain based initiatives?
  • Which application areas across industries and should be targeted to maximize ROI?

For more information about this report visit https://www.researchandmarkets.com/r/kv64d6

Contacts

ResearchAndMarkets.com

Laura Wood, Senior Press Manager

press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470

For U.S./CAN Toll Free Call 1-800-526-8630

For GMT Office Hours Call +353-1-416-8900

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Business Wire

C5 Accelerate Launches its Latest Network Accelerator Program in Washington, D.C.

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WASHINGTON, D.C.–(BUSINESS WIRE)–C5 Accelerate (C5A), a global business accelerator based in Washington, D.C., is pleased to announce its 5th Network Accelerator in Washington to help early stage growth driven companies gain access to education, mentorship, investors and business development support.

C5 is excited to add space technology to its Accelerator as industry and government seek to leverage this domain to create new solutions at the intersection of cyber and space.

Six innovative companies have been chosen to participate in this cohort:

  • ArQit, a groundbreaking security and blockchain-focused space start-up leveraging laser technology to revolutionize the transfer of secure data;
  • Keyless Technologies, a decentralized biometric authentication and identity management platform;
  • ANOVA Intelligence, a cyber intelligence provider for critical infrastructure and U.S. national security agencies;
  • metaMe, a digital privacy data and anonymity company that enables users to control their own information the way they want;
  • YetiCloud, a b2b IT automation software company focused on solving problems in the cloud; and roves the ongoing IT experience for its customers by reducing
  • Think Cyber Security, a cyber education and security awareness training that enables the company to ensure people, who are the last line of defense, are trained and ready for any cyber threat.

These companies will benefit from C5A’s Network Accelerator Program’s proven track record and ability to bring together global leaders, experts, mentors and venture investors as well as its in depth and focused business development agenda for founders and their top leadership team.

The program will launch on September 30th and end with a “panel and pitch day” on October 18th where cohort members will be given the opportunity to present to C5A’s extensive network as well as hear from leading figures within that network and from the cyber and space industries.

About C5 Accelerate

C5 Accelerate is part of the C5 Enterprise, which includes C5 Capital and C5 Philanthropy. C5 Accelerate has been designing and leading startup acceleration programs since 2016. More than 75 startups from 44 countries have graduated from our world-class acceleration program. Our focus is finding world class leaders and technologies in cybersecurity, space, AI and cloud-based technologies.

The investment team is led by seasoned executives, and their work is enhanced by a unique network of strategic partners who are leaders in commerce, technology, industry, geopolitics, academia and government.

Contacts

Emily Jones

ejones@hudsonsandler.com
0207 796 4133

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Business Wire

Global HPC and DaaS Market Analysis, 2019-2024 – ResearchAndMarkets.com

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DUBLIN–(BUSINESS WIRE)–The “High Performance Computing and Data as a Service Market by Technology, Computing Type, Deployment Model, Use Case, Application, Sector (Consumer, Enterprise, Industrial, Government), Industry Vertical, and Region 2019-2024” report has been added to ResearchAndMarkets.com’s offering.

This research evaluates the HPC market including companies, solutions, use cases, and applications. The analysis includes HPC by organizational size, software and system type, server type, and price band, and industry verticals. It also assesses the market for integration of various artificial intelligence technologies in HPC. It also evaluates the exascale-level HPC market including analysis by component, hardware type, service type, and industry vertical. It also provides HPC market sizing by component, hardware type, service type, and industry vertical from 2019 to 2024.

This research also evaluates the technologies, companies, strategies, and solutions for DaaS. It assesses business opportunities for enterprise use of own data, others data, and combination of both. It analyzes opportunities for enterprise to monetize their own data through various third-party DaaS offerings. It evaluates opportunities for DaaS in major industry verticals as well as the future outlook for emerging data monetization. Forecasts include global and regional projections by Sector, Data Collection, Source, and Structure from 2019 to 2024.

Market Summary & Insights

No longer solely the realm of supercomputers, the high-performance computing market is increasingly provided via cluster computing. By way of example, Hewlett Packard Enterprise provides a computational clustering solution in conjunction with Intel that represents HPC Infrastructure as a Service (IaaS). This particular HPC IaaS offering environment provides customized tenant clusters tailored to client and application requirements. Key to this particular solution is the intelligent use of APIs, which enable a high degree of flexibility and what HPE refers to as Dynamic Fabric Configuration.

These type of solutions, provided within a cloud-computing based as a Service model, allow HPC market offerings to be extended via HPC-as-a-Service (HPCaaS) to a much wider range of industry verticals and companies, thereby providing computational services to solve a much broader array of problems. Industry use cases are increasingly emerging that benefit from HPC-level computing, many of which benefit from split processing between localized device/platform and HPCaaS.

HPC currently suffers from an accessibility problem as well as inefficiencies and supercomputer skill gaps. Stated differently, the market for HPCaaS (e.g. access to high-performance computing services) currently suffers from problems related to the utilization, scheduling, and set-up time to run jobs on supercomputers. Some companies are leveraging artificial intelligence (AI) to improve HPC scheduling. As supercomputing resources are typically scarce and expensive, scheduling is important to ensure optimal computational workload scheduling. One company, Microsurgeonbot, Inc. (doing business as MSB.ai), which is developing a tool for setting up computing jobs for supercomputers. There is clearly a very long tail opportunity in HPC through Use of AI tools. HPCaaS will reach scale only through greater supercomputer accessibility.

Data produced by HPC is often difficult to use or even useless at times. Data needs to be managed and presented in a manner that is useful as information. Data as a Service (DaaS) represents a service model in which data is transformed into useful information. DaaS is one part of the larger Everything as a Service (XaaS) cloud computing based services model, including the traditional three horizontals of SaaS (Software as a Service), PaaS (Platform as a Service), and IaaS (Infrastructure as a Service). It intersects with all three and derives value from a number of different horizontals and verticals.

Vendor managed DaaS systems provide necessary scalability and security for sustainable services execution. DaaS is expected to grow significantly in the near future due to a few dominant themes including cloud-based infrastructure/services, enterprise data syndication, and the consumer services trend towards XaaS. In addition to leveraging big data analytics, another approach to transform data into useful information is through the use of AI. One of the important growth areas for the DaaS market is to leverage AI to offer value-added data in a Decisions as a Service model.

Companies Mentioned

  • Advanced Micro Devices Inc.
  • Amazon Web Services Inc.
  • Atos SE
  • Cisco Systems
  • DELL Technologies Inc.
  • Fujitsu Ltd.
  • Hewlett Packard Enterprise
  • IBM Corporation
  • Intel Corporation
  • Microsoft Corporation
  • NEC Corporation
  • NVIDIA
  • Rackspace Inc.

Key Topics Covered

High-Performance Computing (HPC) Market by Component, Infrastructure, Services, Price Band, HPC Applications, Deployment Type, and Region 2019-2024

1. Executive Summary

2. Introduction

3. High-Performance Computing Market Analysis and Forecast

4. High-Performance Computing Company Analysis

5. Conclusions and Recommendations

6. Appendix: Future of Computing

Data as a Service (DaaS) Market: Enterprise, Industrial, Public, and Government DaaS 2019-2024

1. Executive Summary

2. Data as a Service Technologies

3. Data as a Service Market

4. Data as a Service Strategies

5. Data as a Service Applications

6. Market Outlook and Future of Data as a Service

7. Data as a Service Market Analysis and Forecasts 2019-2024

8. Regional DaaS Market Analysis and Forecasts 2019-2024

9. Conclusions and Recommendations

10. Appendix

For more information about this report visit https://www.researchandmarkets.com/r/2vec7s

Contacts

ResearchAndMarkets.com

Laura Wood, Senior Press Manager

press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470

For U.S./CAN Toll Free Call 1-800-526-8630

For GMT Office Hours Call +353-1-416-8900

Continue Reading

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