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Grossman Marketing Group Launches SwagCycle to Help Environmentally Conscious Companies Put Obsolete and Unwanted Branded Merchandise to Good Use

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SOMERVILLE, Mass.–(BUSINESS WIRE)–Grossman Marketing Group, a fourth-generation marketing services firm with a deep history of corporate responsibility, has launched SwagCycle, a startup focused on responsibly managing the lifecycle of branded merchandise.

Ben Grossman, Co-President of Grossman Marketing and founder of the firm’s Green Marketing and Sustainability Practice, said SwagCycle allows companies to repurpose their unwanted branded items in a responsible, ethical, affordable way.

Branded merchandise, also known as “swag,” includes everything from t-shirts, bags and hats, to pens, mugs and event signage.

“When companies rebrand, get acquired, or complete a marketing campaign, many items historically have ended up in landfills. That’s bad for the environment and it’s bad for a company’s image,” said Grossman. “By leveraging our proprietary network of recycling firms and charitable partners, we turn harmful decisions into helpful alternatives.”

According to Grossman, “the days of tossing loads of unwanted goods into a dumpster are numbered.” In a 2018 Nielsen global online survey, 81% of respondents felt strongly that companies should help improve the environment. Another Stanford University survey noted more than 90% of CEOs believe sustainability is important to a company’s success.

Grossman said SwagCycle offers a simple, efficient 3-step process to address the sustainability challenges that corporations face: (1) Assess inventory of unwanted items; (2) Confirm brand guidelines; and (3) Match items with an appropriate charity or one of Grossman’s best-in-class recycling partners.

“While recycling is a good option, donating to a worthy cause is the best choice,” said Grossman. He noted that Second Chances (www.secondchances.org), a SwagCycle partner, accepts donations of clothing, shoes and accessories to assist homeless and lower-income people while minimizing the amount of apparel sent to landfills.

“Often companies are happy to donate obsolete promotional products, but have a tough time coordinating this process or don’t know the right organizations to reach out to,” said Grossman. “By vetting various charities, we ensure the right items go to the right charities to benefit the right people at the right time.”

Grossman Marketing Group, with headquarters outside Boston and major operations in New England, New York, Washington, D.C. and Florida, has a client base that boasts a “who’s who” list of sports teams, hospitals, educational institutions, corporations and environmental groups.

Contacts

Alan Eisner

alanseisner@hotmail.com

www.SwagCycle.net

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Business and Management

Optomec 3D Metal Printing Technology Chosen by Navajo Technical University for NASA Mission

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Team from Optomec, Navajo Technical University, University of Alabama Huntsville, V&M Global Solutions to collaborate on NASA Additive Manufacturing Grant

ALBUQUERQUE, N.M.–(BUSINESS WIRE)–Optomec — a leading, privately-held global supplier of production-grade additive manufacturing equipment and software — today announced its LENS® Directed Energy Deposition (DED) 3D Printed Metal system will be used to print bi-metallic rocket engine parts that will go to the moon in 2024 as part of a grant from NASA for additive manufacturing research and education as it relates to space technology and applications.


Work on this grant is a collaboration between the Navajo Technical University (NTU), who is acting as the lead on the project, with the Marshall Space Flight Center Advanced Manufacturing Center (MSFC), University of Alabama Huntsville (UAH), V&M Global Solutions and Optomec. The team will collaborate on additive manufacturing research around directed energy deposition (DED) of bi-metallic parts for NASA applications and build institutional capacity in STEM research and education.

“We’re very excited to be working with this team and NASA to explore how the benefits of Additive Manufacturing can be applied to space exploration,” said Tom Cobbs, Optomec LENS product manager. “LENS is an ideal solution for printing multi-material components used in higher-performance liquid rocket engine components and holds the potential to provide significant advantages in terms of cost and time savings, especially if we can print the bi-metallic parts on one machine in one process.”

The proposed research will focus on characterization (micro and nano-scale) of the microstructure of AM Inconel-Cu alloy bi-metallic parts in three conditions: (i) as built, (ii) hot-isostatic pressing and heat treatment, and (iii) after a combined hot-isostatic pressing and heat treatment in order to establish the necessary linkages between microstructure, post-processing, dimensional accuracy and mechanical properties. The research will also involve metrology to provide insights into the dimensional accuracy of DED printed parts for use in the Space Launch System.

“We are extremely honored to receive this grant from NASA,” said Dr. Monsuru Ramoni, Ph.D., an assistant professor of Industrial Engineering at Navajo Technical University and the principal investigator for this grant. “In addition to providing working parts for NASA to meet its goal of walking on the moon in 2024, these research activities provide unprecedented learning opportunities. Collaboration with other academic, government and private companies will enhance our state-of-the-art research and education center in Advanced Manufacturing here at the Navajo Nation and support our goal to prepare a diverse, skilled science and engineering workforce in advanced manufacturing, research, and engineering.”

NTU is the only institution of all the tribal colleges and universities (TCU) with the Accreditation Board for Engineering and Technology (ABET) accredited engineering degrees; Industrial Engineering and Electrical Engineering.

About Optomec

Optomec is a privately-held, rapidly growing supplier of Additive Manufacturing systems. Optomec’s patented Aerosol Jet Systems for printed electronics and LENS 3D Printers for metal components are used by industry to reduce product cost and improve performance. Together, these unique printing solutions work with the broadest spectrum of functional materials, ranging from electronic inks to structural metals and even biological matter. Optomec has more than 300 marquee customers around the world, targeting production applications in the electronics, energy, life sciences and aerospace industries. For more information about Optomec, visit http://optomec.com.

LENS is a registered trademark of Sandia National Labs; Aerosol Jet is a registered trademark of Optomec.

Contacts

Media Contacts:
Shayna Watson

swatson@optomec.com
(505) 761-8250

Toni Sottak

toni@wiredislandpr.com
(408) 876-4418

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Business and Management

Ameriprise Financial’s New Customer Relationship Management System Helps Advisors Deliver Best-in-Class Service

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MINNEAPOLIS–(BUSINESS WIRE)–Ameriprise Financial, Inc. (NYSE: AMP) today released details on how its new Customer Relationship Management (CRM) system further enables the firm’s approximately 10,000 financial advisors to deliver its award-winning customer service to clients1 and grow their practices. The new system, Ameriprise CRM, built on top of Salesforce Financial Services Cloud, makes it easier for advisors to provide a consistent, referable and advice-based experience to every client.

“Behind every one of our advisors is a compelling suite of technology designed to enhance the client experience,” said Kim Hoversten, senior vice president of advisor operations at Ameriprise. “With Ameriprise CRM, we’re empowering our advisors to deliver that experience in a seamless and integrated way.”

Ameriprise CRM puts more information at advisors’ fingertips, supporting best-in-class service.

The new system centralizes more than 200 data elements and makes it easier than ever for advisors to meet and communicate with clients, open new accounts, and smoothly conduct business. With Ameriprise CRM, advisors can tailor their services to the preferences of individual clients – including how often they meet and the desired format for meetings.

Advisors get insights into data they care about as practice leaders, and tools to drive growth.

With Ameriprise CRM, advisors can harness data to better operate their practices. They can oversee their practices’ workflows, assign tasks to staff members, customize reports and dashboards, and track interactions with individual clients or their entire book of business. In addition, the enhanced system gives advisors new tools to market and grow their practices. For example, the “Campaigns” feature allows them to manage invitations and RSVPs, ensuring they have the desired turnout for marketing events and promotions.

The conversion to Ameriprise CRM has been a priority for the company and will be completed by year-end. For more information about Ameriprise, visit Ameriprise.com. To learn more about becoming an Ameriprise advisor, visit joinameriprise.com.

About Ameriprise Financial

At Ameriprise Financial, we have been helping people feel confident about their financial future for more than 125 years. With extensive asset management, advisory and insurance capabilities and a nationwide network of approximately 10,000 financial advisors, we have the strength and expertise to serve the full range of individual and institutional investors’ financial needs. For more information, or to find an Ameriprise financial advisor, visit ameriprise.com.

© 2019 Ameriprise Financial, Inc. All rights reserved.

1 Ameriprise was rated #1 in the investment industry for customer service. Rating based on responses to a consumer survey as part of the Temkin Group’s 2017 Customer Service Ratings, www.temkinratings.com. The Temkin Customer Service Ratings (TCSR) is an openly available benchmarking metric for a critical customer interaction. The TCSR is based on consumer feedback of their recent interactions with companies. Consumers are asked to rate how satisfied they are with recent customer service experiences. Responses are on a scale from 1= “very dissatisfied” to 7= “very satisfied,” TCSR is calculated by taking the percentage of consumers that gave a rating of 6 or 7 and subtract the percentage that gave a rating of 1, 2, or 3.

Contacts

Kathleen McClung, Media Relations

612.678.1069

Kathleen.h.mcclung@ampf.com

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Business and Management

Teleperformance Recognized by Kincentric as a 2019 Best Employer in Multiple Countries

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Teleperformance was recognized for effective leadership, organizational agility, talent focus, and employee engagement

PARIS–(BUSINESS WIRE)–Regulatory News:

Teleperformance (Paris:TEP), the global leader in outsourced omnichannel customer experience management, today announced it has been recognized as a 2019 Kincentric Best Employer (formerly Aon Best Employer), in multiple countries: China, India, Morocco and Tunisia. Additionally, TLScontact, a Teleperformance company specialized in visa application management, was awarded the Best Employers 2019 certification for its operations in Algeria, Morocco and Tunisia.

“The Best Employers program recognizes the outstanding achievements of organizations that demonstrate excellence in the workplace, foster an agile culture and consistently deliver strong, sustainable business results, said Ken Oehler, Kincentric Global Culture and Engagement practice leader. Teleperformance stands above the rest because it drives business outcomes through high employee engagement, profound organizational agility, engaging leadership and strong talent focus. We congratulate Teleperformance on achieving this recognition.”

To achieve recognition through the Best Employers certification, Teleperformance was assessed on four measures:

  1. Employee Engagement: Employees speak positively about their employer, intend to stay and are motivated to exert extra effort at work.
  2. Organizational Agility: Employees see that the organization is highly adaptive, innovative, inclusive and responsive to the changing needs of its customers.
  3. Engaging Leadership: Leaders are deeply connected with employees to drive engagement, communicate a clear vision and exert strong personal values.
  4. Talent Focus: Employees see that the organization is focusing on attracting and retaining great talent and accelerating to the extraordinary people’s potential.

Daniel Julien, Chairman and Chief Executive Officer, Teleperformance Group, said: “We are truly delighted to be recognized once again as a Best Employer across diverse, multiple countries. Our people are by far our most valued asset so creating positive and enriching workplaces where everyone can thrive is essential as part of our DNA. A sincere thank you to our entire Teleperformance family for your commitment to each other and enabling the customer experience to be simpler, faster and safer on behalf of our clients”.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s leading companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000+ employees, spread across 80 countries, support billions of connections annually in 265 languages and dialects and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They have also been included in the Euronext Vigeo Eurozone 120 index since December 2015 and the FTSE4Good Index since June 2018 with regard to the Group’s performance in corporate responsibility.

For more information: www.teleperformance.com / Follow us on Twitter @teleperformance

ABOUT KINCENTRIC BEST EMPLOYERS

With almost 20 years of experience in Best Employers research across the world, backed by more than 50 years of experience in employee research and a robust global database, the Best Employers certification compares organizations to identify those that strive to create sustainable competitive advantage through their people and become extraordinary employers. Formerly a part of Aon, the Best Employers program is now offered by Kincentric, a new business unit of Spencer Stuart, following the close of Spencer Stuart’s acquisition of this business from Aon on July 1, 2019.

Contacts

PRESS RELATIONS
Americas and Asia-Pacific
Mark Pfeiffer

TELEPERFORMANCE

Tel : +1 801-257-5811

mark.pfeiffer@teleperformance.com

PRESS RELATIONS
Europe
Laurent Poinsot – Karine Allouis

IMAGE7

Tel : +33 1 53 70 74 70

lpoinsot@image7.fr

FINANCIAL ANALYSTS AND INVESTORS
Investor relations and financial communication

TELEPERFORMANCE

Tel : +33 1 53 83 59 15

investor@teleperformance.com

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