23 communities recognized for continuous learning; developing effective approaches that help improve organizational performance and enhance residents’ overall wellbeing
MCLEAN, Va.–(BUSINESS WIRE)–Sunrise Senior Living celebrates its 23 communities recently selected to receive the 2019 Silver – Achievement in Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). This distinguished award is the second of three progressive levels within the AHCA/NCAL National Quality Award Program, which recognizes long-term and post-acute care communities across the United States that have demonstrated their commitment to performance improvement. Sunrise has now received more than 300 National Quality Awards—more than any other assisted living provider.
“The Silver Quality Award validates our evidenced-based, systematic approach to care and services, and our commitment to continuous performance improvement,” said Sue Coppola, chief clinical officer for Sunrise. “The compassionate individuals who care for our residents work together to continually evaluate and build on the personalized care and services we provide in our Sunrise communities. The AHCA/NCAL Quality Awards are an esteemed recognition within the health care continuum, and we are thrilled that our devotion to the senior population has been officially recognized at the national level.”
Implemented by AHCA/NCAL in 1996, the National Quality Award program centers on the core values and criteria of the nationally recognized Baldrige Performance Excellence Program. The program includes three progressive levels: Bronze, Silver and Gold. The Silver-level award recognizes each community’s continued endeavor to learn and develop effective approaches that help improve organizational performance and enhance residents’ overall wellbeing.
In addition to submitting an in-depth organizational profile, Silver Award recipients must provide a thorough assessment of their individual approach to quality care and demonstrate its effective deployment within the community. The Silver Award provides a strong foundation for taking the final step in the National Quality Award Program, which is Gold – Excellence in Quality. Sunrise of Gurnee, IL, became one of the first two assisted living providers to be awarded the Gold National Quality Award in 2018.
The National Quality Award program complements Sunrise’s strong existing quality process, which is a blended program that helps drive quality by monitoring and measuring key clinical and non-clinical indicators. This systematic approach supports Sunrise’s holistic management of delivering care and services, team member engagement, and customer satisfaction.
2019 Silver – Achievement in Quality Award winners include:
Sunrise communities have now earned more than 75 Silver Awards, to go along with more than 230 Bronze Awards and Sunrise of Gurnee’s Gold Award. Visit Sunrise’s National Quality Awards page for a full listing of the company’s recipients. All 2019 honorees will be recognized at AHCA/NCAL’s 70th Annual Convention & Expo in Orlando, October 13-16.
To learn more about Sunrise’s approach to evidenced-based individualized senior care, visit the Sunrise Quality Promise page. For the latest information about Sunrise and aging topics, follow us on Facebook, LinkedIn and read The Sunrise Blog.
About Sunrise Senior Living
Sunrise Senior Living, a McLean, Va.-based company employs approximately 32,000 people. As of June 1, 2019, Sunrise operated 327 communities in the United States, Canada and the United Kingdom, including 21 Gracewell Healthcare communities, with a total unit capacity of approximately 29,300. Sunrise offers a full range of personalized senior living services, including independent living, assisted living, care for individuals with Alzheimer’s and other forms of memory loss, as well as nursing and rehabilitative services. In 2018, Sunrise became the first senior living company to be ranked “Highest in Customer Satisfaction among Senior Living Communities” by J.D. Power. For J.D. Power award information, visit jdpower.com. To learn more about Sunrise, please visit SunriseSeniorLiving.com.