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Seasoned retail industry executive tapped to drive next wave of
customer growth

SANTA MONICA, Calif.–(BUSINESS WIRE)–#growthHappy
Returns
, a leading provider of return and logistics solutions for
retailers and their customers, today announced the appointment of Glenn
McMahon as Chief Revenue Officer. As the company’s first CRO, McMahon
will lead Happy Returns’ sales, account management, and business
development teams and be responsible for continuing the rapid growth at
the company.

“Glenn brings a wealth of experience to our executive team and is the
right commercial leader for this time in our business,” said David
Sobie, co-founder and CEO at Happy Returns. “He has successfully led
brands through periods of rapid growth and transformational change, and
we welcome his leadership as we continue the scale the company.”

McMahon joins Happy Returns with nearly three decades of experience
leading global retail brands. He was the Chief Executive Officer of
iconic brand St. John Knits and led the company’s rapid scaling and
embrace of new distribution channels. Earlier in his career, he held
senior leadership roles at Dolce & Gabbana, Liz Claiborne and Giorgio
Armani.

“Happy Returns is solving the returns challenge that every brand faces
today,” said McMahon. “I am excited to join a thriving business that
improves the returns experience for shoppers, lowers the cost of returns
for retailers, and reduces the impact of returns on the environment.”

McMahon joins the company midway through a year of rapid growth. The
company’s Full Stack Returns solutions are now used by dozens of leading
brands, including recent additions Revolve and Birdy Grey. Its Return
Bar network has grown to over 400 locations nationwide. In April, the
company announced an $11M financing round led by new investor PayPal
designed to facilitate growth and hiring.

About Happy Returns:

Happy Returns provides comprehensive return solutions for the world’s
leading online and omni-channel retailers and their customers. With
Happy Returns’ Full Stack Returns, retailers offer customers a
best-in-class branded online return and exchange flow as well as the
maximum flexibility for returning purchases. Shoppers enjoy multiple
ways to return: in-person via Happy Returns’ nationwide network of 400
Return Bar locations, through the retailers’ own stores, or by carrier.
Happy Returns provides aggregated shipping and logistics across all
channels with optimized disposition to destinations of the retailers’
choice; all with comprehensive reporting and analytics. The result is a
world class experience for customers (NPS® of 95) with maximum value for
retailers.

Happy Returns’ co-founders met at HauteLook/NordstromRack.com, where
they led the creation and launch of the highly successful Return-to-Rack
program, in which HauteLook and NordstromRack.com shoppers return online
purchases to Nordstrom Rack physical stores. Happy Returns is based in
Santa Monica, California and its investors include PayPal, USVP, Upfront
Ventures, and Lowercase Capital. For more information, visit www.happyreturns.com
or email [email protected].

Contacts

Happy Returns
Jamie Diamond
(541) 441-4444
[email protected]