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Zendesk Duet offers combination of Zendesk Sell and Support for
ultimate flexibility and to break down silos across customer-facing teams

Zendesk App Framework for Sell launches with Mailchimp and early
access partners

SAN FRANCISCO–(BUSINESS WIRE)–Zendesk,
Inc.
(NYSE: ZEN) today introduced Zendesk
Duet
to provide businesses with the freedom and flexibility to break
down company silos and unite customer-facing teams to create cohesive
experiences pre- and post-sale. Duet brings the power of Zendesk Sell
and Support together in one combined offering to help businesses operate
their sales and service teams freely without constraints. Along with the
combined offering, Zendesk launched an open and flexible App Framework
for Zendesk Sell with early access partners, including Mailchimp.

“The days of thinking about customers as living in separate sales and
support clouds is over. Customer experience transcends any single
function or team,” said Mikkel Svane, Zendesk founder, CEO and chairman.
“With Duet, we’re changing the CRM landscape forever by breaking down
the walls between customer-facing teams and making it easy for companies
to get started quickly with a joint offering for sales and service.”

A recent Zendesk survey of small and mid-sized businesses found that 86
percent of software buyers ranked the ability to share customer data
between sales and support tools as very important when evaluating what
software to buy. This is especially critical at rapidly growing
businesses where sales and service teams are often resource-constrained
and serving multiple roles. As customer expectations rise, companies
recognize the need to position their organizations for success with
systems that enable teams across the organization to connect, share
information and work together.

“We are using Zendesk Sell and Support to make it easier for the entire
organization to surface and act on relevant information,” said Simon
Rodrigue, senior vice president and chief digital officer at Staples
Canada. “By giving our sales and support teams everything they need in
one platform, they are able to effectively and efficiently collaborate
and improve the customer experience.”

According to The Forrester Tech Tide™: Sales And Customer Service
Technologies, Q3 2018, “Customers expect interactions personalized to
who they are, what they have done, and what they are currently doing. To
meet these expectations, sales and service personnel must have a full
view of the customer: their interaction and transaction history; their
current account status, and even their current context and journey. They
must have technology to guide them to the next-best action or
conversation — or the task with the best outcome.”

Shared App Framework for Sell and Support

Also launching today is early access for partners to the Zendesk App
Framework for Sell, providing an open and accessible way for companies
to integrate third party systems and create a connected experience with
the tools they are already using across sales, service, marketing, and
other critical functions. The App Framework makes it possible for
partners to embed third party data and actions directly within Sell and
Support, including apps from early access partners Mailchimp and
GetResponse. The shared App Framework can also bring company-specific
information and custom objects into Sell Apps and Support Apps from
Zendesk Sunshine, Zendesk’s open and flexible CRM platform.

“At Mailchimp, we believe our customers should have the ability to use
Mailchimp along with other tools to help them grow,” said Joni Deus,
senior director of product partnerships, Mailchimp. “Our partnership
with Sell is especially important because its best-in-class integration
will help bridge the divide between marketing and sales teams,
especially for our small business customers.”

About Zendesk Duet

Starting today, customers can get Duet at an aggressive price point of
$59 per user per month, making it easier for teams and organizations to
think holistically about their pre- and post-sales experience. For more
information visit zendesk.com/duet.

Zendesk introduced Duet at Showcase
London, the company’s event that brings industry leaders together to
have great conversations, the freshest Zendesk product updates, and
stories from innovative brands who make the most of Zendesk.

About Zendesk

The best customer experiences are built with Zendesk. Our customer
service and engagement products are powerful and flexible, and scale to
meet the needs of any business. Zendesk serves businesses across
hundreds of industries, with more than 145,000 paid customer accounts
offering service and support in over 30 languages. Zendesk is
headquartered in San Francisco, and operates worldwide with 17 offices
in North America, Europe, Asia, Australia, and South America. Learn more
at www.zendesk.com.

Contacts

Analisa Schelle, Zendesk
[email protected]
510-292-5410