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ORLANDO, Fla. & MELVILLE, N.Y.–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/ActionableIntelligence?src=hash” target=”_blank”gt;#ActionableIntelligencelt;/agt;–Verint®
Systems Inc.
(Nasdaq: VRNT), The Customer Engagement Company,
today announced the winners of its Engage Global Customer and Partner
Awards recognizing organizations that have deployed Verint solutions to
simplify, modernize, and automate customer and employee engagement, as
well as improve customer experience (CX) and drive efficiency. The
winners were named during an awards gala at the Verint Engage
2019 Global Customer Conference
, in Orlando, Fla.

“This year at Engage, we are proud to announce these global customer and
partner award winners. These awards recognize great customers—the ones
that have the most eye-popping stories of innovation and customer
engagement success. They use workforce engagement, self-service, voice
of the customer, as well as fraud and compliance solutions, to
accelerate performance,” says Verint’s Ryan Hollenbeck, senior vice
president of global marketing and customer experience program executive
sponsor. “We had a record number of award nominations this year from
organizations leveraging the cloud, automation, and artificial
intelligence to strike the right balance between elevating customer
experience and improving operational efficiency. We congratulate all of
the winners of this year’s Engage Global Customer and Partner Awards and
celebrate our continuing collaboration and partnership.”

At the conference, 7 organizations were recognized across 4
categories—Elevate the Customer Experience, Improve Operational
Efficiency, Outstanding Cloud Deployment and Outstanding Technology
Innovation—for exemplary results achieved using Verint
Customer Engagement
solutions. An overview of select
award recipients follows:

Winner: Citizens Energy Group
Customer satisfaction is a
foundational business pillar at Citizens
Energy Group
. The energy leader implemented Verint Voice of Customer
(VoC) solutions to measure CX on every channel—web, contact center,
field service, and case management. The resulting data and analysis were
eye opening, giving stakeholders critical insight into behaviors and
attitudes across multiple customer segments, and prioritize improvements
critical to elevating customer satisfaction. Results included more agent
payment locations and kiosks, and improved options for online
self-service, including proactive account alerts and an online outage
center.

Winner: Guardian
Every day, Guardian
gives 27 million Americans the security they deserve through their
insurance and wealth management products and services. Since their
founding in 1860, their long-term view has helped their customers
prepare for whatever life brings whether starting a family, planning for
the future or taking care of employees. Today they’re a Fortune 250
company and a leading provider of life, disability and other benefits
for individuals, at the workplace and through government sponsored
programs. Guardian’s community is committed to serving with expertise
when, where and how their clients need them. Guardian sought to
simplify, modernize, and automate its workforce planning capabilities by
moving its deployment of Verint’s Workforce Management (WFM)
solution into the cloud and extending it beyond its contact center
operations to encompass and modernize its back-office functions. This
included departments focused on preparing a quote for sale, new business
and case installation processing, billing, claims, and customer service.

Winner: VyStar
VyStar
Credit Union
is the largest credit union headquartered in Northeast
Florida and the 17th largest credit union in the nation ranked by asset
size. They now serve over 655,000 members, with assets totaling more
than $8.6 billion. VyStar recently expanded its partnership with Verint
to combat fraud in their contact center while simplifying, modernizing
and automating member authentication, and ultimately enhancing member
security while improving the member experience. The VyStar-Verint
combined solution leverages desktop process analytics, speech analytics,
and identity authentication and fraud detection.

Highly Commendable: Commerce Bank
Commerce
Bank
has endeavored to add new offerings that are of value to its
customer base and offer added convenience. Commerce Bank is leveraging
Verint Workforce Engagement solutions to plan, forecast, and optimally
schedule employees to match workload demands. Further, the leading bank
uses Verint Coaching to tie coaching together with scorecards and
training, along with Quality Management to optimize cost, quality and
service. As a result, Commerce Bank has enjoyed quality scores of 86
percent; schedule adherence of 93 percent and first call resolution of
83 percent.

Highly Commendable: Pivotal Home Solutions
Pivotal
Home Solutions
aspires to automate processes to the greatest extent
possible and has dug deep to leverage all the capabilities of the Verint
WFM solution. That includes Verint Strategic Planner, which augments
near-term forecasting and scheduling functionality provided by workforce
management software with long-term resource planning. Pivotal Home
Solutions has been able to do trend analysis and consider “what if”
scenarios to optimize costs, service levels, revenue, and staffing as
call volumes and workloads fluctuate, and staffing requirements change.

About Verint Systems Inc.
Verint® (Nasdaq: VRNT)
is a global leader in Actionable Intelligence® solutions with
a focus on customer engagement optimization and cyber intelligence.
Today, over 10,000 organizations in more than 180 countries—including
over 85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management’s expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT
IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT,
VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.

Contacts

Media Relations
Amy Curry
Verint Systems Inc.
[email protected]

Investor Relations
Alan Roden
Verint Systems Inc.
[email protected]