Not a single brand in the UK has managed to rise to the top of Forrester’s Customer Experience Index (CX Index™) rankings or continued to move upward. Customer experience (CX) quality languished in 2018 as more brands become mediocre. ...
At CX Europe, more than 400 industry leaders find out what it takes to win customers’ hearts and minds There is a direct connection between a company’s employee experience and its ability to win and retain customers. And it ...