Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, today announced Tony Bates as its new chief executive officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. “In my 12 years as ...
Four tips to ensure that asking your retailer for assistance doesn’t dampen your holiday spirit Americans are seeking personal, friendly connections in their retail experiences and the Saturday following Thanksgiving offers them exactly that. Sandwiched between Black Friday and Cyber ...