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AI-driven mobile tool ensures public health and safety with virtual queue technology

PASADENA, Calif.–(BUSINESS WIRE)–As stores reopen and consider strategies to minimize the risk of COVID-19 infections, the QLess line-management and customer experience platform has become an essential tool in upholding social distancing measures by eliminating the need for physical line-ups. QLess enables virtual check-ins through a dedicated online portal with real-time SMS updates about wait times and placements in line. By enabling mobile or home waiting, retailers can reduce the spread of the coronavirus.

With over 6.5 million confirmed coronavirus cases worldwide, countries everywhere are enacting necessary measures to prevent further infections. Social distancing is now a common practice, with many businesses asking individuals to maintain a distance of at least six feet from each other or to simply stay at home. For retailers, this can create issues in managing operations and delivering the best in-store experience for their clients.

“Store owners and managers are facing unprecedented challenges in protecting the health of their customers and staff,” says CEO Kevin Grauman. “Our system is used by hundreds of organizations in many industries, and is perfectly positioned to help solve the logistics of social distancing. Retailers that use QLess have also seen up to a 75 percent reduction in walk-aways. By virtually eliminating lines, QLess allows employees to continue to serve customers safely and efficiently.”

For more information about solutions by QLess for customer interaction management in the retail industry, please visit

About QLess

QLess is the world’s premier line-management and customer experience platform, headquartered in Pasadena, CA. The company’s mobile queuing solutions are used around the world in more than 1,000 locations to save customers time and improve business productivity. QLess was founded in 2007 and is privately held.


Corey Herscu for QLess


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