Industry-Leading Cloud Solution Recognized as a Winner in Contact Center Applications Category
SAN JOSE, Calif.–(BUSINESS WIRE)–#CCTR—8×8, Inc. (NYSE: EGHT), a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform, announced today that CRN®, a brand of The Channel Company, has recognized 8×8 with a 2019 CRN Tech Innovator Award. These annual awards honor innovative hardware, software, and services. CRN editors evaluated hundreds of products, across 34 technology categories, using criteria including technological advancements, uniqueness of features, and potential to help solution providers solve common IT challenges. 8×8 Contact Center took top honors in the Contact Center Applications category.
“CRN’s Tech Innovator Awards honor technology vendors who work tirelessly to craft ground-breaking solutions for end users, matching the speed of the channel’s evolution,” said Bob Skelley, CEO of The Channel Company. “The winners in this year’s award categories deserve congratulations for their success in driving IT innovation forward for solution providers and their customers.”
8×8 Contact Center is a complete standalone solution including ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledgebase, all delivered on one unified platform. The solution is built on 8×8’s cloud communications platform, and provides a secure, future-proof, and AI-centric approach to drive customer loyalty by supporting every touchpoint throughout the customer journey. Pre-built CRM integrations extend the capabilities of the platform and provide contact centers with single sign on and centralized administration. 8×8 Contact Center also offers customers the freedom to either use their own PBX or take advantage of 8×8’s best-in-class Unified Communications as a Service (UCaaS) offering.
“The channel is transitioning to a trusted advisor role as clients move away from transactional purchases of legacy on-premises systems to modern cloud solutions. Channel partners are realizing they need to adapt by leading with value to support their customers’ business needs,” said John DeLozier, Senior Vice President, Global Channel Chief at 8×8, Inc. “We are honored to receive the 2019 CRN Tech Innovator Award for 8×8 Contact Center. By having contact center as well as voice, video meetings, team messaging, data and analytics, and enterprise APIs all on a single technology platform, 8×8 provides the channel with greater opportunities to accelerate revenue while helping companies improve their business performance and customer experience initiatives.”
In addition to receiving a 2019 CRN Tech Innovator Award, 8×8 was recently named as a Challenger in the 2019 Magic Quadrant for Contact Center as a Service, North America.¹ This is the fifth consecutive year 8×8 has been recognized in this report.
The Tech Innovator Awards will be featured in the December issue of CRN and can be viewed online at www.crn.com/techinnovators.
[1] Gartner Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, October 15, 2019.
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About 8×8, Inc.
8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.com, or follow 8×8 on LinkedIn, Twitter and Facebook.
8×8® and 8×8 X Series™ are trademarks of 8×8, Inc.
About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com
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Copyright ©2019. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.
Contacts
The Channel Company Contact:
Jennifer Hogan
The Channel Company
[email protected]
8×8 Media:
John Sun, 1-408-692-7054
john.sun@8×8.com
8×8 Investor Relations:
Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8×8.com
