Enhanced Online and Mobile Banking Platform Improves Customer Experience and Ease of Use
MIAMI–(BUSINESS WIRE)–Banesco USA today announced the launch of their new online and mobile banking platform, BanescOnline and BanescoMobile. The new and improved digital interface went live on October 8th, 2019 and is part of a broader initiative to provide clients with an enhanced omnichannel customer experience via the web, within a mobile app, or in a branch.
“These innovations fall right in line with Banesco USA’s goal of striking a winning balance between digital innovation and human touch,” said Banesco USA’s President and CEO Jorge Salas, adding, “Thanks to our investment in an industry-leading platform and the hard work of our teams, our customers today enjoy an even better digital experience with additional security tools.”
“During the first week, 89.5% of active users successfully logged-in to the new BanescOnline, all ACH transactions were completed successfully and there was a significant increase in online and mobile transactions,” said Gustavo Rengifo, VP, Head of Customer Experience for Banesco USA, who added that the new mobile and online banking platform is the result of a partnership with Q2, a leading fintech provider of secure, experience-driven digital banking solutions.
Among the many new features and improvements offered by the new BanescOnline and BanescoMobile platform is a consistent look and feel across all devices; a customizable homepage that allows customers to easily find commonly used transactions; added products and services to serve customer needs such as P2P, a faster and easier Bill Pay functionality and a Personal Financial Management tool. Commercial customers can now manage ACH payments for both receipts and payroll, send wires domestically or internationally right from their digital device, submit tax payments and much more improved functionalities to help manage their business better.
About Banesco USA
Founded in 2006 and based in Coral Gables, Banesco USA is an independent Florida state-chartered bank (https://banescousa.com/OFR-Cert-of-Good-Standing.pdf) with $1.87 billion in assets as of August 30, 2019. The bank has six branches in South Florida: Coral Gables, Doral, Hialeah, Weston, Aventura and Brickell (with the recent acquisition); and one in San Juan, Puerto Rico. Banesco USA, South Florida Business Journal’s 2019 Business of the Year, has a 5-star rating from the Bauer Financial rating service and recently raised its Fitch Rating outlook to Positive. Visit www.BanescoUSA.com for information.
About Q2 Holdings, Inc.
Q2 is a leading provider of secure, experience-driven digital banking solutions headquartered in Austin, Texas. We are driven by a mission to build stronger communities by strengthening their financial institutions. Q2 provides the industry’s most comprehensive digital banking platform, enriched through actionable data insights, open development tools, and an evolving fintech ecosystem. We help clients elevate the experience, drive efficiency and grow faster. To learn more about Q2, visit www.q2ebanking.com.
Contacts
Renée Alvarez
Pinta for Banesco USA
305.615.1111 x114
Ralvarez@pintausa.com
