New store account? Lost a credit or debit card? First National Bank of Omaha’s Instant Issuance service lets customers quickly replace their lost or damaged credit or debit cards – at its bank branches and retail partners.
OMAHA, Neb.–(BUSINESS WIRE)–First National Bank of Omaha (FNBO), a subsidiary of First National of Nebraska, has now issued more than one million debit and credit cards via Instant Issuance – providing immediate gratification to customers by securely printing and placing a new card right into their hands – whether to get them started on a new account or replacing a lost card for an existing account.
“We introduced Instant Issuance to our partners starting in 2012 – initially with Scheels – which was a significant milestone in giving customers access to a fast and easy solution for instantly issuing cards outside of a bank branch,” said Jerry J. O’Flanagan, executive vice president, Consumer Banking, at First National Bank of Omaha. “Then, in 2017, we expanded this capability to our partners MGM and Station Casinos, as well as in our own branches.”
O’Flanagan said its credit card partners wanted to put cards in their customers’ hands to use onsite and everywhere else Visa is accepted. He added that once the consumer is approved for a new account, FNBO’s partners can print a fully personalized card in about 90 seconds. “Customers love being able to use the card right away instead of waiting for a new card to arrive in the mail,” he said.
Today, FNBO offers its Instant Issue capabilities through its branches and with partners in 154 locations across 17 states. For the bank’s card partners, additional benefits include:
- Improved customer acquisition and card activation rates
- Increased card usage
- Differentiation from the competition.
“A great customer experience is of utmost importance for us at Scheels,” said Randy A. Gould, vice president of Financial Services/Partner. “Instant issuance helps to create that experience by making it possible for customers to see they can apply, be approved and then receive a personalized card they can use to start shopping right away in our store.”
A comprehensive service
First National Bank of Omaha partners with Entrust Datacard, a leading provider of trusted identity and secure issuance technology solutions, to deliver Instant Issuance as a comprehensive, easy to manage service for its partners and branches.
Entrust Datacard’s Instant Issuance solution includes cloud-based or on-premise card personalization and activation software, high-quality desktop card printers and a suite of services for monitoring devices, managing supplies and supporting users via help desk and onsite.
“First National Bank of Omaha is a perfect example of how Instant Issuance can enhance the customer experience,” said Chris Pelletier, senior vice president, Instant Issuance, Entrust Datacard. “One million cards later, we’re delighted to be their partner.”
For more information about Entrust Datacard’s card issuance solutions, visit: https://www.entrustdatacard.com/products/central-card-issuance/mx9100-card-issuance-system
About First National Bank of Omaha
First National Bank of Omaha is a subsidiary of First National of Nebraska. First National of Nebraska and its affiliates have more than $23 billion in assets and 5,000 employee associates. Primary banking offices are located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota and Texas.
Contacts
Kevin Langin
Senior Director, Public Relations
402-602-3541
