SAN ANTONIO–(BUSINESS WIRE)–#CCExpo–Harland Clarke, a leading provider of omni-channel, customer engagement
solutions, has been recognized as the Best
Outsourcing Provider by the International Customer Management Institute
(ICMI) as part of its Global Contact Center Awards program. This
accolade recognizes Harland Clarke’s excellence in delivering
best-in-class contact center solutions that provide a competitive
differentiator for its clients.
The ICMI Global Contact Center Awards Program is designed to honor and
recognize the companies, contact centers and individuals that provide a
platform for leadership, vision, innovation and strategic
accomplishments for the industry.
“The winners of this year’s ICMI Global Contact Center Awards have
showcased their commitment to excelling the contact center and customer
service industry through their innovative ideas, hard work, and passion
to provide excellent service,” said Erica Marois, Content and Awards
Manager, ICMI. “I am excited to watch the professionals and teams
honored with this year’s awards continue to excel in our industry.”
Acting as an extension of its clients’ teams and brands, Harland Clarke
touches 20 million consumers and businesses a year across its four U.S.
based contact center facilities. The company’s more than 1,000 skilled
contact center specialists provide a personalized experience for their
clients’ customers during high-impact change events, including digital
banking conversions, as well as mergers and acquisitions. They also help
drive results through inbound and outbound marketing, custom campaigns,
lead generation, new customer onboarding and ongoing programs augmented
with staffing and management oversight.
“Our team responds to millions of contacts annually via phone, email and
web chat, offering multi-lingual, live agent support. What sets us apart
is the level of service we deliver through each of those channels,” said
Tracy Gudmundson, Vice President, Contact Center Operations, Harland
Clarke. “We are thrilled to be recognized for our commitment to
providing end-to-end support with a superior service standard that
deepens customer relationships.”
Harland Clarke’s Contact Center Solutions facilitate high-touch
engagement in whatever capacity is needed based on the client’s unique
needs. This collaborative method helps clients cultivate positive
customer experiences that build satisfaction and loyalty.
“To be recognized by ICMI is affirmation that our approach to providing
the highest level of meaningful customer engagement on every call we
take or make on our clients’ behalf truly matters, and will continue to
be a key differentiator for us in the marketplace,” said Terri Panhans,
Vice President, Contact Center Solutions. “We understand our clients’
relationships are critical. Our commitment to operational excellence
ensures their customers receive a seamless, consistent experience at
every touchpoint.”
Harland Clarke received the award at the ICMI Contact Center Expo held
May 13-16, 2019, in Ft. Lauderdale, FL.
About Harland Clarke
Harland Clarke is a leading provider of customer engagement solutions
that help connect businesses and people how, when, and where it matters.
The company offers payment tools such as checks and cards; and marketing
services such as deposit and loan acquisition programs, digital
marketing, performance analytics and promotional products for
businesses. It deploys these solutions holistically, across print,
phone, and digital channels, ensuring that the customers of its
world-class client base enjoy a consistently superior experience. For
more information, visit www.harlandclarke.com or
follow Harland Clarke on LinkedIn and
on Twitter @HarlandClarke.
About ICMI
The International Customer Management Institute (ICMI) is the leading
global provider of comprehensive resources for customer management
professionals — from frontline agents to executives — who wish to
improve customer experiences and increase efficiencies at every level of
the contact center. Since 1985, ICMI has helped more than 50,000
organizations in 167 countries through training, events, consulting, and
informational resources. ICMI’s experienced and dedicated team of
industry insiders, trainers, and consultants are committed to helping
you raise the strategic value of your contact center, optimize your
operations and improve your customer service. ICMI is organized by UBM,
which in June 2018 combined with Informa PLC to become a leading B2B
information services group and the largest B2B Events organizer in the
world.
Contacts
Stacey Leone
VP, Media, Communications & Industry Relations
[email protected]
