-
LiveVox will host a discussion featuring leaders from Texas Dow
Employees Credit Union (TDECU), American First Finance (AFF), and
Security National Automotive Acceptance Company (SNAAC) as they share
best practices in overcoming the pitfalls of cross-channel integration -
The panel; “A Simplified Path to Seamless Digital Engagement”, will
take place Wednesday, June 26th at 4:35pm at
Customer Contact Week’s 20th Annual
Conference in Las Vegas -
To register, click
here.
SAN FRANCISCO–(BUSINESS WIRE)–LiveVox Inc., a leading provider of cloud contact center solutions,
announced that it will host a panel of financial services executives
leading digital engagement transformation at Customer Contact Week’s
annual conference in Las Vegas. The executives will share lessons
learned and the latest innovation used to overcome the historic
challenges to establishing seamless customer journeys in a digital
environment.
The road to the modern contact center has been paved with the cost and
complexity of stitching together numerous applications and channel
technology. Achieving the level of integration needed can easily amount
to millions in investments and years in implementation. As a result, the
ability to reach the decade long pursuit of “omnichannel” has been
reserved for the small number of businesses with greater budgetary
flexibility. This gap will only grow wider as the number of digital
channels accelerates – leaving many businesses even further behind.
Some business leaders, however, have found a simplified path to
achieving omnichannel by leveraging new operational approaches and
innovation. They will share their findings at this year’s annual CCW
Conference on an executive panel hosted by LiveVox.
About the event:
-
PANEL: A Simplified Path to Seamless Digital
Engagement – Overcoming the Pitfalls of
Integrating New Channels -
Event: Customer
Contact Week Annual Conference - DATE/TIME: Wednesday, June 26th at 4:35pm PT
-
PANELISTS:
-
Anthony Warden, VP of Contact Center, Texas Dow Employee Credit
Union - Tom Nusspickel, COO, American First Finance
-
Chris Mitcham, Sr. VP Servicing, Security National Automotive
Acceptance Company -
Boris Grinshpun, General Manager of Digital Solutions, LiveVox,
Inc.
-
Anthony Warden, VP of Contact Center, Texas Dow Employee Credit
About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center
solutions, managing more than 12+ billion interactions a year across a
multichannel environment. With over 15 years of pure cloud expertise, we
empower contact center leaders to drive effective engagement strategies
on the consumer’s channel of choice. Our leading-edge risk mitigation
and security capabilities help clients quickly adapt to a changing
business environment. With new features released quarterly, LiveVox
remains at the forefront of cloud contact center innovation. Supported
by over 450 employees and rapidly growing, we are headquartered in San
Francisco with offices in Atlanta, Bangalore, and Colombia. To learn
more, visit LiveVox.com or email us at [email protected]
About Customer Contact Week (CCW)
Started in 1999 as Call Center Week, CCW is the world’s largest customer
contact event series. With the balance of conference and expo, CCW is
the place where customer care, CX, and contact center leaders come
together. In 2018 we’re introducing our new look as Customer Contact
Week. CCW is brought to you by the Customer Management Practice – the
Analyst, Advisor, and Industry Network for all things Customer
Management.
Contacts
Stephanie Trinh
Director of Corporate Marketing
LiveVox, Inc.
678-373-4071
[email protected]
