HUNT VALLEY, Md.–(BUSINESS WIRE)–RoamRight, the travel insurance brand of Arch Insurance Company, was
recognized as a Customer Service Department of the Year, bringing home
the bronze Stevie® Award in the 17th annual
American Business Awards®.
Travelers and travel advisors can rely on Arch RoamRight’s customer
service team to assist them with their travel insurance needs, whether
it is helping them identify the most appropriate policy for an upcoming
trip or working with them to file a claim. Providing high-quality
support for clients is a cornerstone of Arch RoamRight’s business
philosophy and a distinguishing factor in the travel insurance industry.
In 2019, Arch RoamRight’s customer service department experienced an
unprecedented level of growth, and maintained high levels of customer
satisfaction throughout the year, thereby earning them the prestigious
Stevie Award.
“Being recognized as a Customer Service Department of the Year is an
honor,” says Linda Fallon, Executive Vice President of Arch Insurance’s
Travel, Accident & Health division. “In the competitive travel insurance
industry, exemplary customer service is a critical component that can
set competitors apart from one another. I am proud that all of our team
members are dedicated to giving our customers an award-winning
experience.”
In 2018, the Arch RoamRight customer service department served 169% more
new accounts and successfully navigated the most active hurricane season
in U.S. history, with two catastrophic hurricanes resulting in the
highest call volumes in company history. Online ratings indicate that
travelers are satisfied with the customer service department at Arch
RoamRight. Their prompt replies, breadth of product knowledge, and
friendliness have resulted in 4- and 5-star ratings across multiple
third-party websites.
Regarding the awards, Michael Gallagher, president and founder of the
Stevie Awards, states, “The nominations submitted to The 2019 American
Business Awards were outstanding. They illustrate the continued vibrancy
of innovation and high level of achievement across the American economic
landscape.”
The American Business Awards are the U.S.’s premier business awards
program. All organizations operating in the U.S. are eligible to submit
nominations — public and private, for-profit and non-profit, large and
small.
More than 200 professionals worldwide participated in the judging
process to select this year’s Stevie Award winners.
Details about The American Business Awards and the list of 2019 Stevie
winners are available at www.StevieAwards.com/ABA.
About RoamRight, an Arch Insurance Company brand
Arch Insurance Company’s travel division, based in Hunt Valley,
Maryland, provides travel insurance to help U.S. residents traveling
around the world. Arch Insurance offers travel insurance plans under the
brand RoamRight for leisure, business, student and group travelers
taking both domestic and international trips. From trip cancellation to
travel medical insurance plans and an award-winning mobile app and
website, RoamRight is an industry leader in innovation and technological
solutions. https://www.roamright.com
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards®,
The International Business Awards®, the Stevie Awards for
Women in Business, the Stevie Awards for Great Employers and the Stevie
Awards for Sales & Customer Service. Stevie Awards competitions receive
more than 12,000 entries each year from organizations in more than 70
nations. Honoring organizations of all types and sizes and the people
behind them, the Stevies recognize outstanding performances in the
workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Contacts
Tim Dodge
Vice President – Marketing
Arch Insurance Company
[email protected]
