Kronos Again Recognized for Commitment to Customer Success

LOWELL, Mass.–(BUSINESS WIRE)–#Award—Kronos
Incorporated today announced that its continued commitment to an
outstanding customer experience has again been recognized by the
Customer Relationship Management Institute (CRMI) with the coveted
NorthFace ScoreBoard Award¹ for the 19th consecutive year.
Kronos is one of just two organizations in the U.S. to receive this
award every year since its inception.

News Facts

• The CRMI NorthFace ScoreBoard Award recognizes organizations that far
  exceed customer experience expectations in areas such as
  professionalism, responsiveness, and support.
• Participating organizations are rated solely by their own customers
  based on performance during the preceding calendar year. Kronos
  received scores of 94% or higher in multiple categories, including:
  • Overall professionalism: 99%
  • Customer education: 99%
  • Providing effective solutions: 98%
  • Understanding customer problem: 98%
  • Support responsiveness: 97%
  • Equipment support: 97%
  • Post-implementation experience: 95%
  • Overall support experience: 94%
• Kronos has recently been recognized with multiple industry accolades
  for delivering an exceptional customer experience (CX), including the Innovation
  in Customer Service award from The Stevie Awards for Sales and
  Customer Service; being named a finalist for Customer Experience
  Engagement Innovation at the 2019 CX Innovation Awards presented by
  the Customer Experience Professionals Associations (CXPA); and Lisa
  Pratt, vice president of customer engagement, being recognized as a Top
  10 Innovator of the Year during the Great Place to Work For All
  Leadership Awards.
• The Kronos customer-first culture is centered around a complete
  end-to-end experience, which begins with simplified implementation
  anchored by the Kronos
  Paragon methodology, then delivers strategic value with the
  unification of customer
  success, global support, and advisory
  and educational services, and continues by empowering customers
  with support, learning, and networking in the Kronos
  Community.

Supporting Quotes

• Bob Hughes, chief customer and strategy officer, Kronos
  “Putting
  the customer first is the driving force behind everything we do at
  Kronos. We have coupled over 40 years of expertise solving complex
  workforce challenges with a focused and relentless passion to
  continuously deliver an extraordinary customer experience – no matter
  where the customer is in their journey. We take full advantage of our
  industry-centric approach across services, support, and customer
  success to make sure our customers fully leverage their Kronos
  solutions. It’s why customers love Kronos.”

• John Alexander Maraganis, president and CEO, Customer Relationship
  Management Institute
  “The NorthFace ScoreBoard Award is
  widely recognized as the most prestigious award for customer service
  excellence, due to its unique customer-only vote criteria. The award
  recognizes leading organizations, such as Kronos, that have chosen to
  make customer engagement and customer success a key component of its
  DNA.”

Supporting Resources

• Learn why Customer
  First makes a difference with Kronos.
• Read how Kronos puts customers first to drive positive
  business outcomes.
• Kronos CEO Aron Ain shares how to transform employee engagement into a
  growth strategy in his new book, “WorkInspired:
  How to Build an Organization Where Everyone Loves to Work.”
• Visit the Kronos
  Corporate Social Responsibility (CSR) page to learn how Kronites
  strive to be great people every day.
• Connect with Kronos via Facebook,
  Twitter,
  LinkedIn,
  Instagram,
  and YouTube.

About Kronos Incorporated
Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations —
including half of the Fortune 1000^® — and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.

Footnote 1: To be eligible for the NorthFace ScoreBoard Award, Kronos
engages a third party to conduct a survey on its behalf, and then
engages the Customer Relationship Management Institute to audit the
process and verify customer satisfaction survey results.

© 2019 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.

Contacts

Dan Gouthro
Kronos Incorporated
+1 978.947.7310
[email protected]