LONDON–(BUSINESS WIRE)–Praxidia Knowledge Services, a specialised subsidiary of the
Teleperformance Group, today announced its joint venture with CallMiner
to launch a customer solution called TP Interact. This speech and
customer engagement analytics solution optimises agent quality and
customer satisfaction within contact centres across the globe.
TP Interact’s managed analytics and consulting services, powered by the
CallMiner Eureka speech analytics platform, is scalable in terms of both
capacity and geography. This allows organisations across industry
verticals to benefit from the invaluable insights driven by its customer
interactions, regardless of call volume or channel. Through this
partnership, customers can evaluate and score 100% of all customer
interactions to define the customer experience and agent quality.
Includes customizations, reporting and on-going tuning to the business
needs.
TP Interact customers benefit from:
-
A scalable, flexible solution that seamlessly integrates into the
business within days of deployment. - Personalised services tailored to unique business needs.
- Data-driven insights to define action and control outcomes.
Commenting on the strategic partnership, Paolo Righetti, CEO Praxidia
Knowledge Services said “CallMiner and Praxidia have
already begun driving business intelligence from the call centre with
language-specific customer experience applications across Italian,
French and German-speaking organisations. This partnership enables a
seamless digital customer experience”.
“By combining data-driven software and Praxidia’s managed analytics and
consulting services, and leadership, you know it’s a powerhouse
solution,” said Jeff Gallino, CTO and founder of CallMiner. “We’re
thrilled to extend this joint-offering outside of our existing
customers.”
For more information, visit praxidia.com
About Praxidia Knowledge Services
Praxidia Knowledge Services is a new and consultancy business based on
the Teleperformance Group’s massively successful global expertise in
omnichannel customer experience management and insights into customer
behavior. The company exists to increase the value of customer
interactions and create new opportunities for its clients and their
customers by applying the advanced research, analytics, and operational
experience of Teleperformance’s 40+ years in 160 world markets.
About CallMiner
CallMiner
empowers organisations to extract and take action on intelligence from
customer interactions, for improving customer experience, sales,
marketing, compliance, and agent and customer engagement centre
performance. This is highlighted by multiple customer achievement
awards, including eight Speech Technology implementation awards in the
past six years. Visit callminer.com
for more information.
Contacts
Maria Chawla or Rani Gill
Flame Public Relations
[email protected],
[email protected]
0203 3579743
