VIENNA, Va.–(BUSINESS WIRE)–Navy
Federal Credit Union has been announced as the winner of The
International Customer Management Institute’s “Best
Contact Center Culture” award. This award recognizes exceptional
contact centers and those with the strongest leadership and dedication
to the industry.
“The winners of this year’s ICMI Global Contact Center Awards have
showcased their commitment to excelling the contact center and customer
service industry through their innovative ideas, hard work and passion
to provide excellent service,” said Erica Marois, Content and Awards
Manager, ICMI. “I am excited to watch the professionals and teams
honored with this year’s awards continue to excel in our industry.”
The award criteria
centered around measuring and communicating employee engagement,
providing a culture that enhances the customer experience, and evidence
that the culture has positively impacted recruiting and retention.
“Building a strong company culture results in excellent service, so on
behalf of the thousands of Navy Federal employees who serve our members
every day, we are thrilled to have been recognized for this prestigious
award,” said Kathy Zierers, senior vice president of Contact Center
Operations at Navy Federal. “Creating a coveted place to work has been a
top goal for our leadership and something we’ll always strive for. This
achievement is truly a wonderful testament to all the effort our staff
has put in to making Navy Federal a great place to work.”
In addition to the “Best Contact Center Culture” selection, the world’s
largest credit union has been repeatedly recognized for its dynamic and
quality work environment. This includes the credit union ranking #29 on
FORTUNE’s 100
Best Companies to Work For® list in 2019 and ranking #10
on the Best
Workplaces™ for Women list in 2018. Navy Federal is planning to hire
nearly 1,200 new Contact Center Operations employees this year in
locations like Pensacola, Fla., and in Vienna and Winchester, Va. For
more information on Contact Center careers, visit the NFCU career page.
About Navy Federal Credit Union: Established in 1933 with only
seven members, Navy Federal now has the distinct honor of serving over 8
million members globally and is the world’s largest credit union. As a
member-owned and not-for-profit organization, Navy Federal always puts
the financial needs of its members first. Membership is open to all
Department of Defense and Coast Guard Active Duty, veterans, civilian
and contractor personnel, and their families. Dedicated to its mission
of service, Navy Federal employs a workforce of over 18,000 and has a
global network of 333 branches. For more information about Navy Federal
Credit Union, visit navyfederal.org.
About ICMI: The International Customer Management Institute
(ICMI) is the leading global provider of comprehensive resources for
customer management professionals — from frontline agents to executives
— who wish to improve customer experiences and increase efficiencies at
every level of the contact center. Since 1985, ICMI has helped more than
50,000 organizations in 167 countries through training, events,
consulting, and informational resources. ICMI’s experienced and
dedicated team of industry insiders, trainers, and consultants are
committed to helping you raise the strategic value of your contact
center, optimize your operations and improve your customer service. ICMI
is organized by UBM, which in June 2018 combined with Informa PLC to
become a leading B2B information services group and the largest B2B
Events organizer in the world.
ICMI Contact Center Expo, May 13-16,
2019, Ft. Lauderdale, FL
Contacts
Madison Rafferty
Corporate Communications
Phone: (703) 206-4909
Email:
[email protected]
