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Global Customer Service Provider Earns High Honors for its Learning
and Development Programs

IRVINE, Calif.–(BUSINESS WIRE)–Celebrating its 20th year in business, Alorica
Inc.
, a global leader in customer experience solutions, announced
today it has been recognized for its learning and development programs,
receiving two of the highest honors as part of the sixth annual
Asia-Pacific Stevie Awards, one of the world’s leading business awards
programs.

Alorica achieved Gold designations in two categories:

  • Award for Innovation in Human Resource: Innovation in Human
    Resources Management, Planning & Practice
    – Transitioning
    thousands of employees from an in-house environment to an external
    services provider, while providing seamless service to customers
    through a process known as rebadging, can be challenging. Alorica’s
    unique methodology helps team members navigate cultural expectations,
    comply with regulations and optimize processes for greater efficiency
    to achieve mutual success.
  • Award for Innovation in Human Resource: Innovative Use of
    Technology in Human Resources
    – Today’s contact center employees
    expect and deserve modern training tools and learning techniques that
    meet their needs and pique their interest, such as microlearning and
    gamification. By closely following industry trends, implementing
    proven yet unconventional tactics in the workplace and tracking
    results to discover what works best, Alorica has established a
    reputation with clients for its creative and adaptive training
    protocols.

“When it comes to the employee experience, we’re proud to be
distinguished as a leader in this area and we appreciate the recognition
through the Asia-Pacific Stevie Awards,” said Bong Borja, President of
Alorica’s Asia-Pacific Operations. “We remain committed to creating
impactful learning programs, which result in higher morale, increased
trust, a sense of community and a greater work culture. Our
award-winning programs also align with our clients’ business needs, as
we strategically guide them to maximize their success.”

The Asia-Pacific Stevie Awards are the only business awards program to
award innovation in the workplace in all 29 nations of the Asia-Pacific
region. The Stevie Awards are widely considered to be the world’s
premier business awards, conferring recognition for achievement in
programs, such as The International Business Awards® for 17 years.

Alorica’s submissions were among more than 900 nominations from
organizations across the Asia-Pacific region that were considered this
year in categories, such as Award for Excellence in Innovation in
Products & Services, Award for Innovative Management, and Award for
Innovation in Corporate Websites, among many others. Details about the
Asia-Pacific Stevie Awards and the list of Stevie Award winners are
available at http://Asia.Stevieawards.com.

About Alorica

Alorica is the world’s largest provider of customer experiences to North
American consumers. We are made up of more than 100,000 passionate
problem solvers who make lives better through positive customer
interactions—at every touchpoint—across voice, chat and social.
Leveraging innovative technologies—including intelligent automation and
a comprehensive analytics suite—we support the world’s most respected
brands with the talent and resources necessary to create insanely great
experiences. Alorica provides a host of world-class services—from
customer care to financial solutions and digital services—to clients
across industries of all kinds, many of whom are on the Fortune 500.
Founded nearly 20 years ago, Alorica contact centers and operation hubs
span the globe with 130 locations in 14 countries. To learn more, visit www.Alorica.com.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie
Awards, the German Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Women in Business,
the Stevie Awards for Great Employers, and the Stevie Awards for Sales &
Customer Service. Stevie Awards competitions receive more than 12,000
entries each year from organizations in more than 70 nations. Honoring
organizations of all types and sizes and the people behind them, the
Stevies recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards at http://www.StevieAwards.com.

Contacts

Media Contacts
Erica McCarthy
Alorica Inc.
[email protected]
949.527.4761

Sunny Yu
Alorica Inc.
[email protected]
949.527.4645