HONG KONG–(BUSINESS WIRE)–Moody’s Analytics, a global provider of financial intelligence, has won
in the 2019 Asia-Pacific Stevie Awards. Our Customer Service team took
Silver in the “Innovative Use of Technology in Customer Service”
category for firms in the financial services industry.
We earned this award for the impact made by Digital Assistant
Intelligently Supporting You (“DAISY”), an
AI-powered tool implemented in early 2018. By scanning incoming emails
from clients and automatically routing them to the correct team member,
DAISY allows us to manage our inquiries more efficiently—and respond to
clients quicker. DAISY even suggests appropriate email responses.
Feedback from our clients in the region since we introduced DAISY has
been extremely positive.
Implementing DAISY has also reduced the Customer Service team’s
low-value activities. Automated product picklists make logging case
details much easier, while the AI-driven email responses save the team
from having to manually respond, for example, to the high volume of
password reset requests.
“We’re delighted to earn an Asia-Pacific Stevie Award,” said Sheena
Sweeney, Managing Director at Moody’s Analytics. “Our mission is to
deliver superior client service through innovations in technology. DAISY
exemplifies those innovations and brings significant benefits to our
staff and our customers.”
The Moody’s Analytics Customer Service team has staff in 14 locations
including London, Paris, Hong Kong, Tokyo, New York, and San Francisco.
This win in the Asia-Pacific Stevie Awards adds to our growing
list of awards and industry accolades.
About Moody’s Analytics
Moody’s Analytics provides financial
intelligence and analytical tools to help business leaders make better,
faster decisions. Our deep risk expertise, expansive information
resources, and innovative application of technology help our clients
confidently navigate an evolving marketplace. We are known for our
industry-leading and award-winning solutions, made up of research, data,
software, and professional services, assembled to deliver a seamless
customer experience. We create confidence in thousands of organizations
worldwide, with our commitment to excellence, open mindset approach, and
focus on meeting customer needs. For more information about Moody’s
Analytics, visit our website
or connect with us on Twitter
and LinkedIn.
Moody’s Analytics, Inc. is a subsidiary of Moody’s Corporation
(NYSE:MCO). Moody’s Corporation reported revenue of $4.4 billion in
2018, employs approximately 13,200 people worldwide and maintains a
presence in 42 countries.
Contacts
JUSTIN BURSZTEIN
Moody’s Analytics Communications
001.212.553.1163
[email protected]
Moody’s
Analytics Media Relations
moodysanalytics.com
twitter.com/moodysanalytics
linkedin.com/company/moodysanalytics
