Global CX Provider Alorica Plants Flag in India and Launches Innovation Lab

Posted by Business Wire May 3, 2019

Celebrates Launch with Invitation-Only Media Event

BENGALURU, India–(BUSINESS WIRE)–Alorica Inc.:

 

WHAT:

Celebrating 20 years in business, Alorica
Inc., a global leader in customer experience solutions, is
hosting an exclusive media event to support the company’s
Asia-Pacific expansion into the country’s “Silicon Valley,”
Bengaluru. The new facility will house an innovation lab, dubbed
Alorica’s Digital Center of Excellence, and digital business
process management operations.

 

 
WHY:

Get a sneak peek at the future of the customer experience and find
out why Alorica is different from other players in the BPO space!
At this event, Alorica’s Chairman and CEO Andy Lee and Bhaskar
Menon, Alorica’s Business Transformation Officer, will speak on
the following:

•

The growing demand from global brands wanting digital, cognitive
and robotic process management services based on evolving customer
needs.

•

Utilizing the country’s talent pool, Alorica’s Digital Center of
Excellence will focus on digital transformation through process
re-engineering, leveraging intelligent automation and robotization.

•

The creation of local jobs and Alorica’s investment into the
Indian society.

•

Being in the presence of world-renowned digital companies will be
key in Alorica’s pursuit of being a true disruptor in the customer
experience industry.

     
WHEN:   Wednesday, May 8, 2019 from 4:30 p.m. to 6 p.m.; RSVP no later than
Monday, May 6
 
WHO:

Alorica is a global leader in customer experience solutions. We
are made up of more than 100,000 passionate problem solvers who
make lives better through positive customer interactions—at every
touchpoint—across voice, chat and social. Leveraging innovative
technologies—including intelligent automation and a comprehensive
analytics suite—we support the world’s most respected brands with
the talent and resources necessary to create insanely great
experiences.

 
Managing operations in Asia-Pacific for more than 15 years, Alorica
has 24 locations in the region, employing nearly 40,000 people in
China, Japan, Philippines and now India.
 

Alorica contact centers and operation hubs span the globe with 130
locations in 14 countries. Learn more at www.Alorica.com.

 
WHERE:

To obtain location details, email Erica McCarthy (Erica.McCarthy@Alorica.com).

 
MEDIA OPPS: Press opportunities include:

•

Interview with Alorica’s Chairman and CEO Andy Lee.

•

Interview with Alorica’s local leadership – Bhaskar Menon, Chief
Transformation Officer.

•

Interview with Joyce Lee, Alorica’s Chief Culture Officer &
President of Making Lives Better with Alorica

 

Contacts

Direct media inquiries to:
Erica McCarthy
Erica.McCarthy@Alorica.com

Tags:
Business Wire
View More Posts

For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.

For the last half century, thousands of communications professionals have turned to us to deliver their news to the audiences most important to their business through the sources they trust most. Over that time, we've gone from a single office with one full time employee to more than 500 employees in 32 bureaus.