Firm ranks highly in several categories in Hearts & Wallets customer
satisfaction survey
MINNEAPOLIS–(BUSINESS WIRE)–Ameriprise Financial (NYSE: AMP) today announced it has been named a top
performer in the ninth annual Wants & Pricing customer
satisfaction survey conducted by independent research company Hearts &
Wallets. The firm earned high scores among industry peers for attributes
investors say they value most from their financial providers. Clients
responding to the survey gave Ameriprise top marks for explaining things
in understandable terms, providing unbiased advice that puts their
interests first, as well as understanding them and sharing their values1.
Hearts & Wallets surveyed over 5,000 U.S. households for the Wants
& Pricing Survey, which ranks 21 of the leading financial
institutions in the industry on the level of service and satisfaction
they provide to their customers. Investors rated the firms on attributes
that are most important to them. To earn a top performer designation,
firms must receive ratings from their clients that are distinctively
higher than the ratings other firms receive from their clients.
“We are passionate about delivering personalized advice and solutions
that help our clients achieve their goals,” said Marie O’Neill, senior
vice president of marketing at Ameriprise Financial. “This recognition
is a testament to the compelling experience Ameriprise and our advisors
provide clients as we help them feel confident, connected and in control
of their financial lives.”
For more information on the rankings, visit www.heartsandwallets.com.
About Ameriprise Financial
At Ameriprise Financial, we have been helping people feel confident
about their financial future for more than 120 years. With extensive
asset management, advisory and insurance capabilities and a nationwide
network of approximately 10,000 financial advisors, we have the strength
and expertise to serve the full range of individual and institutional
investors’ financial needs. For more information, or to find an
Ameriprise financial advisor, visit ameriprise.com.
Investment advisory products and services are made available through
Ameriprise Financial Services, Inc., a registered investment adviser.
Ameriprise Financial Services, Inc. Member FINRA and SIPC.
© 2019 Ameriprise Financial, Inc. All rights reserved.
1 Source: Wants & Pricing Report (April 2019) from
the Hearts & Wallets IQ™ Database Hearts & Wallets conducts an annual
syndicated survey in which respondents are asked to rate their financial
services providers in a variety of areas on a scale of 1 (not at all
satisfied) to 10 (extremely satisfied). In 2018, 5,441 respondents
provided 8,748 sets of ratings. The report designates Hearts & Wallets
Top Performer™ in areas where customer ratings for one or more providers
are “distinctively higher than customer ratings of other providers.” In
areas where no provider ratings are distinctively higher, no Top
Performers are designated. This rating is not indicative of future
performance and may not be representative of any one client’s
experience, as the rating is an average of a sample of client
experiences. Ameriprise paid a fee to Hearts & Wallets to cite the
results of the survey.
Contacts
Cassandra Osei, Media Relations
212.437.8682
[email protected]
