Enterprises in the U.S. and across the globe are looking for digital transformation partners to help them be more competitive and to respond to a rapidly changing business environment, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The ISG Provider Lens™ Digital Business Transformation Global Report for 2019 finds enterprises demanding a wide range of services from digital transformation vendors. Businesses are looking to vendors to help them with customer journey mapping, lean product management, agile software development, DevOps practices and software-defined data centers and networks, among other key areas, according to the report.
Digital transformation impacts virtually every facet of the organization, with the end goals being increased speed, flexibility, connectivity and collaboration, said Esteban Herrera, partner and global leader of ISG Research. “Enterprise agility goes far beyond software development and also encompasses the way organizations can adjust their entire operating model to survive and thrive in environments where competition and customer requirements are constantly changing,” he added.
Enterprise agility requires businesses to master multiple deployment models and seek sourcing partners able to deploy digital services that offer maximum automation and autonomy, can be delivered over ubiquitous communications and information networks, and offer individualized variants such as efficiency prioritization and dynamic response and provisioning. Businesses want to be able to adjust performance of their digital services based on customer information and other factors, the report said.
Enterprises also want to use container technologies, to offer billing through multiple channels, including mobile wallets and cryptocurrencies, to leverage blockchain for smart contracts and transactions, and to give product-specific support that is personalized and based on conversational user interfaces, the report said.
Increasingly, digital services are produced within decentralized, globally scaling ecosystems with complementary business partners and offerings. “Chaining” individual services into new “mashup” services can fuel exponential growth, innovation and the development of successful niche products, the report said. Such “non-linear” business models, the report noted, are used by such hyperscale companies as Facebook, Amazon, Apple, Netflix and Google.
The ISG Provider Lens™ Digital Business Transformation Global Report for 2019 evaluates the capabilities of 50 providers across seven quadrants: Enabling the Customer Journey, Digital Enterprise Operations, Digital Transformational Platforms (PaaS), Digital Transformational Services (XaaS), Digital Product Creation and Customization, Digital Continuous Delivery, and Blockchain as a Service.
The global report names Cognizant, DXC Technology, HCL and Tech Mahindra as leaders in six quadrants. IBM is a leader in five, and Accenture, Atos and NTT Data are leaders in three categories.
The U.S. report evaluates 45 providers across the same seven quadrants. The U.S. report names HCL as a leader in all seven quadrants, while DXC Technology, IBM and Tech Mahindra are named leaders in five. Cognizant and Wipro are leaders in four quadrants, UST Global is a leader in three, and Accenture, Atos, IBM iX, NTT DATA and Verizon are leaders in two.
A customized version of the U.S. report is available from Infinite.
The ISG Provider Lens™ Digital Business Transformation Reports are available to ISG Insights™ subscribers or for immediate, one-time purchase here: Global Report and U.S. Report.
SOURCE Information Services Group, Inc.
