John Munelly, Head of Operations – Magna Park Campus at leading retailer John Lewis & Partners, is set to present at this year’s inaugural E-PACK Europe in Berlin, so we spoke to him to get an inside look at why John Lewis believe logistics is the new retail, why packaging for e-commerce is important, challenges faced by retailers and much more.
John, your keynote presentation will discuss ‘Is logistics the new retail?’, can you give us a sneak peek of what this will cover?
John Lewis is the largest department store business in the UK, with 50 department stores and a thriving online business which has grown exponentially over the last 10 years. In 2007, our online business represented only 8% of our annual sales whereas today almost 50% of our sales are driven from online and this has a resulted in a massive shift … Read on here.
Why do you think the e-commerce supply chain is so challenging for manufacturers and retailers?
Customers continue to demand more for less, and this is forcing many businesses into a ‘race to the bottom’ situation. Speed of delivery propositions, next day/same day/same hour will continue to challenge many businesses and… Read on here.
John’s presentation at the E-PACK conference next month will provide exclusive insights into John Lewis’ e-commerce journey, including:
- How they are reimagining the world of logistics
- Their progress on becoming a 50/50 e-commerce and bricks and mortar retailers by 2020
- How they intend to fulfil their ambition in the next 3 years
- How they have increased their penetration of Click & Collect to account for more than 50% of their online sales
