Friendly Technologies Launches New Wi-Fi Optimization Package

The new package – the TR-069 industry’s most comprehensive set of tools for diagnostics and the optimization of Wi-Fi related problems – cuts down support center expenses and reduces operating costs.

Friendly Technologies, a leading TR-069 and IoT company, announced today the launch of its new Wi-Fi Optimization package. Friendly’s Wi-Fi Optimization package is a comprehensive and advanced set of tools for the prevention, detection, and resolution of Wi-Fi problems. It supports standard CPE, dual band routers, and wireless mesh devices.

Friendly’s Wi-Fi Optimization toolset includes:

  • New features added toFriendly’s TR-069 Call Center Portal – For speedy diagnostics and the resolution of Wi-Fi related issues
  • Friendly Connect, the end-user mobile app for Wi-Fi optimization – a self-help application that helps users follow simple steps for Wi-Fi diagnostics and repair

By launching this new set of tools, Friendly Technologies enables service providers to:

  • Quickly identify and resolve Wi-Fi related problems
  • Dramatically reduce call handling times at support centers
  • Reduce the number of calls to CSRs – by means of Friendly’s Wi-Fi optimization app
  • Improve the quality of triple play services
  • Increase customer satisfaction, thereby reducing churn

“This comprehensive Wi-Fi optimization toolset was designed to solve a very acute problem that most of our CSP customers are facing today – the prevalence of complaints to Call Centers that stem from Wi-Fi related issues,” said Ilan Migdal, CEO of Friendly Technologies.

Migdal continued, “Wi-Fi has become extremely prominent. People are using Wi-Fi at home – on laptops, mobile phones, and smart devices that source Internet from home Wi-Fi networks, and these become congested. We are excited to introduce our new set of tools that helps CSPs prevent, detect, and resolve Wi-Fi related problems in a timely manner and save on support costs.”

Zoltán is a self-taught publisher and events organizer who has developed several brands and services that have increased the notoriety of his company within multi-billion dollar industries. In 2018, he has become a TEDx speaker and talked about reputation management in the digital era. As Co-Founder of HIPTHER Agency, Zoltan has helped develop highly respected online news portals, virtual and in-person conferences that cater to multiple industries on 5 continents. Among the developed brands and services you can find online news portals that cover several tech industries, gaming, blockchain, fintech, artificial intelligence, and more. In parallel, the company has built a portfolio of annually organized boutique-style conferences in Europe and North America. All the events organized by his company focus on bringing a wealth of information about the latest innovation in several industries such as Entertainment, Technology, Gaming and Gambling, Blockchain, Artificial Intelligence, Fintech, Quantum Technology, Legal Cannabis, Health and Lifestyle, VR/AR, eSports and many more. Zoltan enjoys writing articles on all portals owned by the HIPTHER Agency, talking at conferences, hosting the weekly HIPTHER Talks Podcast, and loves spending time with his family. Zoltan is a duathlete who enjoys training for different international competitions which include running and cycling.