LONDON–(BUSINESS WIRE)–Please replace the release sent on May 21 2019 03:00 AM ET with the
following corrected version due to multiple revisions.
The corrected release reads:
TELEPERFORMANCE GROUPS ‘PRAXIDIA KNOWLEDGE SERVICES’ PARTNERS WITH
CALLMINER TO LAUNCH TP INTERACT – A COMPREHENSIVE INTERACTION
ANALYTICS SOLUTION
Praxidia Knowledge Services, a specialised subsidiary of the
Teleperformance Group, today announced its strategic partnership with
CallMiner to launch a customer solution called TP Interact. This speech
and customer engagement analytics solution will optimise agent quality
and customer satisfaction within contact centres across the globe.
TP Interact’s managed analytics and consulting services, powered by the
CallMiner Eureka speech analytics platform, is scalable in terms of both
capacity and geography. This allows organisations across industry
verticals to benefit from the invaluable insights driven by its customer
interactions, regardless of call volume or channel. Through this
partnership, customers can evaluate and score 100% of customer
interactions to define the customer experience and agent quality. This
Includes customisations, reporting and on-going tuning to business needs.
TP Interact customers benefit from:
-
A scalable, flexible solution that seamlessly integrates into the
business within days of deployment. - Personalised services tailored to unique business needs
- Data-driven insights to define action and control outcomes.
Commenting on the development, Paolo Righetti, CEO Praxidia
said “CallMiner and Praxidia have already begun driving Business
Intelligence from global call centres with language-specific customer
experience applications across Italian, French and German-speaking
organisations. This partnership enables a seamless Digital Customer
Experience”.
Paul Bernard, President & CEO of CallMiner said “Our ability to
quickly consolidate actionable insights from multichannel interactions
in both real-time and post-call provides Praxidia with agent quality
management and CX benefits that boost customer satisfaction and build
competitive advantage”.
For more information, visit praxidia.com
About Praxidia Knowledge Services
Praxidia Knowledge Services is a unique consultancy business based on
the Teleperformance Group’s massively successful global expertise in
omnichannel customer experience management and insights into customer
behavior. The company exists to increase the value of customer
interactions and create new opportunities for its clients and their
customers by applying the advanced research, analytics, and operational
experience of Teleperformance’s 40+ years in 160 world markets.
About CallMiner
CallMiner
empowers organisations to extract and take action on intelligence from
customer interactions, for improving customer experience, sales,
marketing, compliance, and agent and customer engagement centre
performance. This is highlighted by multiple customer achievement
awards, including eight Speech Technology implementation awards in the
past six years. Visit callminer.com
for more information.
Contacts
Maria Chawla or Rani Gill
Flame Public Relations
[email protected],
[email protected]
0203 3579743
