Innovative healthcare organization utilizes American Well development tools to create and host new forward-thinking medical videoconferencing feature
Canopy Health, the Bay Area’s newest and largest high-performance healthcare network, has partnered with American Well® to offer real-time videoconferencing with board-certified medical providers. Canopy Health is the first American Well health system client to launch the company’s web and mobile software development kit (SDK) partnership, making virtual care available to its members. This technology partnership allows seamless integration between Canopy Health and American Well.
“We’re very excited about the launch of MyCanopyHealth, our new mobile app for Canopy Health members,” said Cathy Farmer, Director of Mobile and Web Delivery at Canopy Health. “One of the stand-out features is a telehealth option we call Video Visits, which is powered by American Well.”
While telehealth and videoconferencing have been available for years in the healthcare industry, more convenient, intuitive, and interactive platforms have increased patient interest and utilization. American Well’s 2017 Consumer Survey found that 66 percent of Americans are willing to have a virtual visit with a doctor and that 69 percent of all U.S. adults believe that virtual visits result in the most accurate diagnosis1.
Canopy Health’s mission is to reinvent healthcare in the Bay Area and meet the needs of its members. With the increase in demand and popularity of telehealth, Canopy Health sought an advanced, forward-thinking technology partner to bring their MyCanopyHealth mobile app feature Video Visits to reality.
“American Well’s innovative software development kit is instrumental to our digital presence and allows us to make nimble changes and updates quickly,” said Aman Bhasin, Chief Information Officer at Canopy Health. “This will continue to improve the videoconferencing feature of our mobile app and the member experience as a whole.”
The Canopy Health Video Visits feature allows members dealing with minor, non-emergency health issues to videoconference directly and in real-time with an experienced clinician who can assess their symptoms and determine next steps. Video Visit summaries are stored in the private and secure dashboard in the MyCanopyHealth mobile app and can be shared automatically with the member’s primary care physician.
“Working with Canopy Health to develop a high-functioning and effective virtual visit feature has been an exciting and rewarding experience for our entire team,” said Bill Conway, GM & SVP of Provider Solutions at American Well. “Video Visits through the MyCanopyHealth app will create a streamlined patient experience where their members will have access to skilled providers without having to log in to a different app or program. Canopy Health members can receive excellent care regardless of where or when they need it.”
In addition to providing accurate results in a convenient setting, Video Visits also include cost-saving benefits to members. Industry analysts estimate that members can save between $200 and $370 per appointment through Video Visits because they allow patients to move care to lower-cost settings and reduce unnecessary ancillary and follow-up care.
To access the Video Visits feature, Canopy Health members must simply download the MyCanopyHealth mobile app from their smartphone’s app store and create an account. Once logged in, members have access to all the app’s digital features, including the Video Visits interface powered by American Well.
For more information about Video Visits or the MyCanopyHealth mobile app, please contact Adrian Nunn at Adrian.nunn.
